Infilect is founded by two PhDs and ex-IBM-Research-Scientists to build scalable visual-AI systems to make the world a better place. Towards this goal, Infilect (https://www.infilect.com) innovates on and offers state-of-the-art cloud and AI applications to the worldwide retail industry. Infilect systems process images and videos at scale and in real-time to solve retail supply-chain problems and make an environmentally sustainable net-positive impact on the world. Our B2B enterprise SaaS products are used by global customers such as P&G, Lowe’s, Samsung. If this interests you, come and join us on the rocket ship.
About the Role:
We are building a strong customer success team and we are looking for people with varied experience in B2B Software solutions. Anyone with Project management experience or any customer-focused role would be a great fit.
The goal of the team will be to enhance the customer experience throughout their journey of product usage. This will need you to deep dive into the customer business and the software and help the customers with various insights and the right moment and enhance their product usage experience at the same time work with the product team to define various features.
Responsibilities:
- Build excellent customer relations
- Define product usage metrics for each customer and ensure stickiness
- Upsell and cross-sell various features and own the renewal P&L with zero churn
- Work closely with Product Management teams to market the launch of new features and solutions through appropriate positioning
- Analyze product usage and user feedback to understand customer needs and come up with product strategies.
- Understand the business values of the product and help the customer achieve their KRAs on a recurring basis
- Manage the tickets and issues raised from the customer and ensure timely deliveries
Skills Required:
- Minimum of 2-3 years of experience in B2B technical project management or customer success.
- Experience handling global customers will be a plus.
- Experience with business analytics or working with data using any tool is a must.
- Experience working with CPG, and FMCG industries will be a plus
- A proactive, goal-oriented team player able to work independently and proactively take ownership of his/her work in a fast-paced environment
- Strong relationship development skills capable of developing, maintaining, and growing internal and external strategic relationships across multiple stakeholders of customers and the internal team
- Strong project management and communication skills
- An energetic, passionate, and honest individual with an appetite to grow
What we offer:
- Work with the founders to build and grow a startup
- Fast-paced environment with strong cross-team collaboration
- Industry-grade compensation and ESOPs
Cultural Expectations:
- Understanding of long-term rewards vs short-term risks
- Flexibility and agility to work with a startup and be part of its growth
- “People-first” mindset that can fit with our open, respectful, and humble culture
- Strong eye for attention to details, execution, and complete “Awesome deliveries”
Other details:
- This is a full-time position based in Bangalore, India.
- We follow a hybrid work model, i.e., work for 3 days from office in a week.
Skills Required
- 2-3 years of experience in B2B technical project management or customer success
- Experience working with business analytics or data using any tool
- Strong relationship development and stakeholder management skills
- Strong project management and communication skills
- Proactive, goal-oriented, independent, and ownership-oriented work style
- Experience handling global customers
- Experience working with CPG or FMCG industries
- Energetic, passionate, honest, and growth-oriented approach
What We Do
Infilect is a pioneer in Visual Intelligence for worldwide Retail. With its global footprint, Infilect partners with Retail Brands and Retailers to help them super-charge their supply-chain and in-store operations. Infilect's SaaS products, that are based on patented AI and Image Recognition technology, provide exceptional speed, accuracy, sales lift, and cost savings to its enterprise customers. Infilect believes in the power of AI and Image Recognition to free humans of mental and physical drudgery so that they can do more with their time and capital. Hence, Infilect's products augment and empower the humans in the Retail Supply-Chain with automated Image Recognition. Infilect also believes in making "net-positive" impact in the world and contributing towards environmental sustainability. With this belief, Infilect solves large-scale & systemic problems with real-time & actionable AI solutions.
