The Role
Manage the full B2B SaaS customer lifecycle, including onboarding, product adoption, satisfaction, renewals, upselling, cross-selling, and churn reduction. Conduct QBRs and MBRs, monitor SaaS metrics such as ARR and retention, and coordinate with Sales, Product, and Support teams to improve customer outcomes.
Summary Generated by Built In
Customer Success Manager (B2B SaaS)
Experience: 3+ Years (Mandatory in B2B SaaS)
Role Overview:
We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.
Key Responsibilities:
Onboard and manage B2B SaaS clients
Drive product usage and customer satisfaction
Conduct regular review meetings (QBRs/MBRs)
Handle renewals, upsell & cross-sell opportunities
Reduce churn and improve retention
Coordinate with Sales, Product & Support teams
Requirements
Requirements:
3+ years of Customer Success experience in B2B SaaS
Strong stakeholder management skills
Good understanding of SaaS metrics (ARR, churn, retention)
Excellent communication skills
Skills Required
- 3+ years of Customer Success experience in B2B SaaS
- Strong stakeholder management skills
- Good understanding of SaaS metrics, including ARR, churn, and retention
- Excellent communication skills
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The Company
What We Do
nHRMS is a strategic human-resources partner providing end-to-end solutions for organizations in the United States and India. Its services span executive search and talent acquisition, performance management, HR advisory, organization strategy, HR technology, leadership development, labor-code compliance, workforce productivity, and learning. The firm supports clients across the employee lifecycle, combining people-first consulting with technology-enabled systems to help organizations scale.
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