The Role
Manage the end-to-end lifecycle of B2B SaaS customers, including onboarding, adoption, satisfaction, renewals, upselling, and retention. Conduct QBRs and MBRs, reduce churn, identify growth opportunities, monitor SaaS metrics, and collaborate with Sales, Product, and Support teams.
Summary Generated by Built In
Customer Success Manager (B2B SaaS)
Experience: 1+ Years (Mandatory in B2B SaaS)
Role Overview:
We are looking for a Customer Success Manager to manage end-to-end customer lifecycle, drive product adoption, ensure retention, and identify growth opportunities.
Key Responsibilities:
Onboard and manage B2B SaaS clients
Drive product usage and customer satisfaction
Conduct regular review meetings (QBRs/MBRs)
Handle renewals, upsell & cross-sell opportunities
Reduce churn and improve retention
Coordinate with Sales, Product & Support teams
Requirements
Requirements:
1+ years of Customer Success experience in B2B SaaS
Strong stakeholder management skills
Good understanding of SaaS metrics (ARR, churn, retention)
Excellent communication skills
Skills Required
- At least 1 year of Customer Success experience in B2B SaaS
- Strong stakeholder management skills
- Understanding of SaaS metrics, including ARR, churn, and retention
- Excellent communication skills
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The Company
What We Do
nHRMS is a strategic human-resources partner providing end-to-end solutions for organizations in the United States and India. Its services span executive search and talent acquisition, performance management, HR advisory, organization strategy, HR technology, leadership development, labor-code compliance, workforce productivity, and learning. The firm supports clients across the employee lifecycle, combining people-first consulting with technology-enabled systems to help organizations scale.
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