Customer Success Manager

Posted 9 Hours Ago
Be an Early Applicant
Mumbai, Maharashtra, IND
In-Office
Mid level
Cloud • Information Technology • Consulting
The Role
Drive enterprise customer adoption and consumption of Azure Data & AI and Microsoft Fabric. Build success plans, monitor usage and cost, run QBRs, identify expansion opportunities (Fabric, Copilot, Azure AI), quantify ROI, and work with technical and commercial teams to ensure renewals and portfolio growth.
Summary Generated by Built In

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Job Responsibilities:

  • Map customer business objectives to Microsoft’s consumption milestones, establishing clear success plans and governance frameworks.
  • Monitor, analyze, and maximize active usage of Azure Data & AI workloads, systematically unblocking technical or operational barriers to consumption.
  • Identify white-space opportunities within existing customer environments to position advanced Microsoft Fabric capacities, premium Copilot integrations, and advanced Azure AI services.
  • Proactively track customer health metrics, conduct regular Quarterly Business Reviews (QBRs), and execute strategies for at-risk deployments.
  • Help partners and enterprise clients quantify and showcase the return on investment (ROI) achieved through their implemented AI and data modernization workloads.
  • Collaborate with technical and commercial teams to ensure high renewal rates while building predictable pipelines for portfolio expansion.

Core Focus:

  • Deep understanding of capacity optimization, workload monitoring, and consumption metrics specific to Microsoft Fabric (OneLake, Lakehouse, Power BI capacities).
  • Familiarity with user adoption tracking, consumption patterns, and extension scenarios for Microsoft Copilot Studio and Azure OpenAI workloads.
  • Expertise in Azure cost management, resource utilization analytics, and optimizing cloud spend to drive healthy, scalable platform growth.

Skills Required

  • Deep understanding of Microsoft Fabric (OneLake, Lakehouse, Power BI capacities)
  • Familiarity with Microsoft Copilot Studio and Azure OpenAI workloads
  • Expertise in Azure cost management and resource utilization analytics
  • Experience tracking user adoption, consumption patterns, and extension scenarios
  • Proven experience managing enterprise customer success, QBRs, renewal and expansion strategies

Ingram Micro Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.

  • Strong & Reliable Incentives Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
  • Healthcare Strength Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
  • Retirement Support Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.

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The Company
HQ: Irvine, CA
27,182 Employees
Year Founded: 1979

What We Do

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.

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