What You’ll Do
- Build and maintain trusted advisor relationships with key customer stakeholders and executive sponsors.
- Partner with Technical Account Managers to ensure seamless onboarding, adoption, and long-term success.
- Manage a portfolio of 20+ SMB and Enterprise accounts, balancing proactive engagement with scalable success models.
- Identify and drive upsell and cross-sell opportunities to expand customer value.
- Conduct regular business reviews and provide actionable insights and recommendations.
- Act as the voice of the customer, collaborating across product, support, and engineering to advocate for user needs.
- Help design and implement scalable processes within the Customer Success organization.
- Manage client renewals, contracts, and account growth activities.
- Drive customer storytelling - capturing and sharing success cases with internal teams and external audiences.
- Travel frequently across the U.S. for in-person meetings and customer engagements.
What You Bring
- 3+ years of experience in Customer Success, Account Management, or Relationship Management within B2B SaaS, data, or technology companies.
- Based in the United States and fluent in English (this role is remote).
- Strong technical aptitude - experience or fast learning in data integration, data science, APIs, ETL/ELT, or analytics platforms.
- Proven project management and organizational skills - able to coordinate resources, priorities, and timelines effectively.
- Excellent communication and presentation abilities, comfortable working with distributed global teams.
- Demonstrated commercial acumen, with a track record of identifying and executing on win-win revenue opportunities.
- Proactive, accountable, and curious - driven to continuously learn and improve.
- Thrives in a fast-paced, scale-up environment, contributing to process development and innovation.
Keboola’s Core Values
- Care, love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team
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What We Do
Keboola is a cloud-based data platform that helps clients combine, enhance and publish crucial information for their internal analytics projects and data products in a quick and easy fashion. Operating and servicing clients for 8 years, we help a wide array of businesses from financial, travel, hospitality, retail and gaming industries, we help them significantly reduce or eliminate: • Time spent on repetitive maintenance tasks • Adoption time and learning curves needed for outdated systems • Drawn-out menial responsibilities which detract from efficiency Building on knowledge of programming that is available in the market such as SQL, R, Python etc…., we allow clients achieve unparalleled time to value ratio with all Keboola Connection implementations. Majority of our customers are completely self-serving from the inception of their project. We partner with professional services companies to build the right solutions for our clients. Our Developer partners build apps that seamlessly integrate their services and algorithms into our structure, making functions like predictive analytics and machine learning instantly available to our customers with no integration work required. We cast technology alliances with platforms that help our clients consume the data and insights in the ways most suitable for their particular use cases. Let us show you how to #DoMoreWithData.
