What you'll do
- Onboard customers by teaching them how to use the software.
- Provide customers with advisory services on how to implement the software effectively.
- Support customers by resolving any technical issues (e.g. user errors and software issues) that the customer may be experiencing.
- Retain customers by driving customer knowledge on analytics and how our software can solve their problems in this space.
- Expand the revenue of existing customers by upselling customers to higher plans.
- Build positive, long-lasting relationships through customer engagement.
- Exhibit in-person at various accounting conferences locally and internationally.
Success looks like
- Providing exceptional support and advice for our customers.
- Being adaptable to grow with the changing needs of our business and customers.
- Collaborating effectively with all teams across Xero.
- Capturing and sharing feedback from customers regarding improvements to the platform.
What you'll bring with you
- A commerce degree from a top-tier university (accounting as a subject is beneficial).
- Prior customer support experience.
- A willingness to work alternative hours (05:00 - 13:30; 09:30 - 18:00; or 14:30 - 23:00 SAST).
- Communication skills, both verbal and written.
- An interest and understanding of technology and information systems.
- A proactive approach to work.
- Great problem-solving skills.
- A growth mindset.
- A passion for creating great customer experiences.
- The motivation to join a fun, high-performing team in a fast-paced and dynamic work environment.
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
