Join HSI as a Customer Success Manager I and Shape the Future of Workplace Safety!
About Us: HSI is a leading provider of innovative training, safety management, and compliance solutions. We empower businesses to create safer workplaces, develop their workforce, and meet regulatory requirements through cutting-edge technology and content.
The Role: Customer Success Manager I
As a CSM I, you'll be the bridge between our clients and our life-saving solutions. You'll build strong relationships with key accounts, ensuring they maximize the value of our products and achieve their safety and compliance goals.
Location: Remote
Key Responsibilities:
- Develop and execute strategic success plans for assigned enterprise accounts
- Proactively identify opportunities for account growth and product adoption
- Collaborate with cross-functional teams to resolve complex client issues
- Conduct regular business reviews, presenting data-driven insights and ROI analysis
- Maintain a Net Renewal Rate of 100%+ while exceeding growth quotas
What You'll Bring:
- 1+ years of experience in customer success, account management, or similar roles
- Proven track record of meeting/exceeding revenue targets
- Strong communication and presentation skills
- Proficiency with Salesforce and customer success platforms
- Bachelor's degree or equivalent experience
Ideal Candidates Will Also Have:
- Experience in EHS (Environmental Health and Safety) or compliance management
- Ability to engage effectively with senior and executive-level contacts
Why Join Us?
- All the coverage you would expect health, dental, vision, etc.
- Flexible work hours. We work hard, but understand that people are most productive when they can manage their own schedules and work/life balance
- Learning & Development Program. We are committed to helping you succeed as you grow your career. Plus, you have unlimited access to the HSI LMS and library of career development training!
- Work-from-home options. Where you work from is up to you
- Unlimited vacation time. Take the time you need when you need it
- Retirement benefits. We want to support your future and offer a generous $1:$1 company match
This is a salary plus an uncapped commission position. Year one total earning potential (salary + on target commission earnings) is $65K+.
All recruitment communications will come directly from our Talent Portal email ([email protected]) or from our Corporate Recruiter, Deanna Surmeier. We look forward to reviewing your application!
HSI is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, high-performing, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
What We Do
HSI is a leader in Environmental, Health and Safety (EHS) and workforce development software, training, and compliance solutions. Our content solutions and technology platform enable safety, HR and operations managers to train employees on necessary workforce skills, keep workers safe, and meet regulatory and operational compliance requirements.
