Customer Success Manager Plugsurfing Berlin

Customer Success Manager, Berlin

Who are we?
Have you ever wondered how a driver of an electric car finds a suitable charger and how all elements behind that experience work together smoothly?
That’s us! At Plugsurfing, we help make EV charging easier across Europe and beyond. We are an e-mobility scale-up with roots in Berlin, owned by Corpay, a global business payments company.
We handle the complexity behind EV charging so that businesses, fleets, charging station operators, and drivers can rely on charging that works. In doing so, we're helping make mobility simpler and supporting the transition away from fossil fuels..
 

Now, let´s talk about you…
 

We are looking for a Customer Success Manager to join our team in Berlin.

As a Customer Success Manager, you will manage a portfolio of strategic B2B customers and be accountable for helping them succeed and grow with Plugsurfing.

You will build trusted relationships with your customers, understand their business and objectives, and proactively identify how Plugsurfing can create greater value for them. You will guide customers through successful onboardings and product adoption, identify risks before they become problems, and uncover opportunities to strengthen and grow our partnerships.

Ultimately, your role is to maximize both customer and business value: ensuring our customers are successful, satisfied, and engaged, while supporting retention and sustainable commercial growth across your portfolio.

You will also act as the voice of the customers within Plugsurfing, working closely with Product, Sales, Finance, and Service Delivery and other teams to turn customer insights into action, while balancing individual customer needs with what makes sense for our broader business and customer base.

Employee Success & our Berlin office

In addition to your Customer Success responsibilities, around 15% of your role will be dedicated to Employee Success and our Berlin office.

You will help make sure our Berlin office remains a welcoming, effective, and enjoyable place to work. This includes taking ownership of day-to-day office topics, coordinating with local suppliers and service providers, and helping create a great experience for colleagues working from or visiting the Berlin office. This gives you a unique opportunity to contribute not only to the success of our customers, but also to the experience and culture of our own team.

Because of this responsibility, regular presence in our Berlin office is an important part of the role, while still working within our flexible hybrid setup. You will also need sufficient German language skills to communicate confidently with local partners and service providers.
 

What you'll be responsible for
 

Customer Success Ownership

• Own, retain, and grow a portfolio of strategic B2B customers
• Build trusted relationships with customer stakeholders, including senior and executive decision-makers
• Understand each customer’s business, goals, success criteria, and commercial potential
• Lead customer projects such as onboardings, success planning, Business Reviews, and governance meetings
• Drive product and service adoption, helping customers get more value from Plugsurfing over time
• Identify risks, customer challenges, and growth opportunities early, and take ownership of the right actions
• Use data and customer insights to understand account health, prioritize actions, and support decision-making
• Act as the voice of the customer internally, translating customer feedback into clear input
• Collaborate effectively across Product, Sales, Finance, Service Delivery and other teams while maintaining clear ownership of the overall customer relationship
• Help develop and scale our Customer Success processes, tools, and ways of working, including AI and automation where useful

Employee Success Ownership

• Take ownership of the day-to-day experience and smooth running of our Berlin office
• Coordinate with local service providers, suppliers, leasing companies, and internal stakeholders
• Support local activities and improvements that strengthen the Berlin office experience and Plugsurfing culture

What we're looking for

• At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing B2B role
• A strong customer orientation, combined with a commercial mindset and an understanding of how Customer Success translates into business value
• Confidence in building trusted relationships and engaging with stakeholders at different levels, including senior decision-makers
• The ability to understand and lead conversations around complex technical setups in a fast-moving industry
• Strong problem-solving and analytical skills, with the ability to use data and insights to prioritize effectively
• Strong ownership and accountability to follow topics through and move things forward, even when delivery depends on several teams
• The ability to balance individual customer needs with scalable solutions and broader business priorities
• A hands-on attitude and willingness to contribute beyond the boundaries of your core role when needed
• German language skills sufficient to manage conversations with local external providers
• Experience in EV or e-mobility is considered a plus
• Experience using AI, automation, or other modern tools to improve Customer Success or Account Management processes is considered a plusx
   

What we can offer

• The opportunity to manage and develop relationships with some of the leading companies shaping the future of mobility
• A meaningful role in a Customer Success function entering its next phase of development and growth
• A place in an international, cross-functional team with significant ownership and responsibility
• The opportunity to directly influence how we develop Customer Success at Plugsurfing
• A permanent full-time position with an attractive compensation and benefits package
• A flexible hybrid working environment
• The opportunity to deepen your expertise in e-mobility while working with new technologies, business models and AI-enabled ways of working

How to apply

Please send us your CV and cover letter through our online recruitment tool by [date]. The recruiting manager is Kay Kurki-Visser, Head of Customer Success Management.

We review applications continuously and may begin interviews before the application deadline.
 

We welcome applications from all qualified candidates, regardless of gender, race, disability, age, sexual orientation, religion, belief, or background.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.

Candidate Privacy Notice

For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy.

Pay Philosophy

Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.