The Role
As a Customer Success Manager, you will manage customer relationships, onboard clients, monitor customer health, and contribute to product development.
Summary Generated by Built In
Company Description
As we are scaling, we are looking for a Customer Success Manager to join our expanding Operations team. Since we’re an early-stage company, you will have the opportunity to help build the Customer Success as well as the Operation area. You will be in the cockpit of a start-up being built from scratch, helping us to execute our revolutionary vision. Join us and become part of our journey to empower the lives of millions!
Job DescriptionWhat you’ll be doing
- Establish close customer relationships. You will become a bridge between our product team and the customer and bring the voice of the customer to drive further product development
- Take ownership over a customer portfolio of new and existing customers, which would include: onboarding, adoption, training & account growth
- Assess customer health. Proactively monitor and analyze customer needs to ensure maximum value delivery by the product
- Act as the main point of contact for your customer’s issues and questions
- Contribute directly to our product's development!
- You already have work experience in customer success, project management or similar role. B2B SaaS or FinTech is a plus
- You have a high degree of customer orientation and advisory skills
- You have strong written and verbal communication skills in English. Any other language is a plus!
- You have strong stakeholder management skills and can build successful relationships with a wide variety of people and seniorities
- You have strong project management skills and previous experience running complex projects
- You bring a high level of proactivity as well as a get-stuff-done mentality
Skills Required
- Work experience in customer success, project management or similar role
- B2B SaaS or FinTech experience
- Strong written and verbal communication skills in English
- Customer orientation and advisory skills
- Strong stakeholder management skills
- Project management skills and experience in running complex projects
- High level of proactivity and a get-stuff-done mentality
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The Company
What We Do
Schirra IT develops software solutions for national and international clients, translating complex customer demands into technical solutions using the latest technologies.
