Broad Role Description
A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.
To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn.
Key Role DeliverablesThe person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.
- Responsible for active base management
- Revenue Churn and Revenue enhancement from designated set of Logos
- As per the designated frequency in person visit to the customers
- Renew the data circuits upon expiry of term.
- Drive up-selling of products/services.
- Monthly account revenue analysis and suggest Revenue Enhancement opportunities.
- Identification of non-usage rentals and suggest actions to reduce revenue loss.
- Plan for reduction of churn, analysis of revenues across all products and solutions.
- Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
- Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention
Right Person (Qualification & Experience)
- Master’s degree in any discipline from a recognized university. Preferred educational background: B.Tech, Engineering, Management, Business Administration, or a related field.
- A minimum of 7 years' experience in Client facing roles.
- Understanding of Telecom solutions and IT/telecom industry
- Experience working in a high-tech environment.
- Leadership, problem-solving, and networking skills.
- Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology.
- Strong negotiation & execution abilities
- Innovative approach to problem solving and finding solutions.
- Flexible and pro-active/self-motivated working style with strong personal ownership.
- Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
- Excellent communication skills
- Time Management
- Good Oral and Written presentation skills.
About Us
Skills Required
- Master's degree from a recognized university
- Bachelor of Technology, Engineering, Management, Business Administration, or related educational background
- At least 7 years of experience in client-facing roles
- Understanding of telecom solutions and the IT/telecom industry
- Experience working in a high-tech environment
- Leadership, problem-solving, and networking skills
- Strong cross-functional collaboration skills
- Strong negotiation and execution abilities
- Innovative problem-solving approach
- Flexible, proactive, and self-motivated working style with personal ownership
- Knowledge of or ability to learn business processes and tools including CRM, SFDC, and Empower
- Excellent communication skills
- Time-management skills
- Good oral and written presentation skills
Tata Teleservices Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tata Teleservices Limited and has not been reviewed or approved by Tata Teleservices Limited.
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Healthcare Strength — Health insurance, cashless mediclaim, medical allowances, a Doctor on Call service, and an employee assistance program indicate a comprehensive medical and wellbeing package. These provisions reinforce a sense of security beyond base pay.
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Retirement Support — Provident Fund, gratuity, and superannuation-style arrangements are part of the standard offering. These components help underpin long-term financial stability.
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Strong & Reliable Incentives — Sales and marketing roles cite competitive performance-based incentives. Structured pay elements and timely disbursements add predictability to earnings.
Tata Teleservices Limited Insights
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
