Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.About the Role
Responsibilities:
- Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
- Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
- Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
- Provide troubleshooting and product support to quickly resolve any open issues identified
- Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
- Provide deep product expertise and serve as the subject matter expert for platform use and support
- Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
- Provide additional implementation support, as needed
- Develop and nurture relationships with clients and users within client organizations
- May lead working teams to support client onboarding, training, and ongoing support
- Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- May provide functional and technical mentorship to junior Client Success team members
About You
- 5+ years of experience in customer success or account management roles or demonstration of equivalent experience
- 5+ years of experience supporting or implementing enterprise SaaS solutions
- Technical understanding of complex software ecosystems within large multinational corporations
- Experience educating clients on products and providing ongoing training to users
- Comfortable working with a global, cross-functional team and clients across different time zones
Other Qualifications
- Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
- Customer management experience in a complex software or SaaS environment.
- Proven track record to collaborate and build strong relationships with customers especially at the executive level.
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
- Account management / adoption planning experience preferred.
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
- Excellent organization, time management, data analysis, and communication skills.
- Bachelor degree or equivalent work experience; Business or Technical degree preferred.
- Ability to travel up to 30%.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.AZ.Scottsdale
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email [email protected].
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.
Skills Required
- 5+ years of experience in customer success or account management roles or equivalent
- 5+ years of experience supporting or implementing enterprise SaaS solutions
- Technical understanding of complex software ecosystems within large multinational corporations
- Experience educating clients on products and providing ongoing training to users
- Comfortable working with a global, cross-functional team and clients across different time zones
- Bachelor degree or equivalent work experience
- Ability to travel up to 30%
- Functional domain expertise with HR/recruiting software experience or equivalent with Paradox solutions
- Customer management experience in a complex software or SaaS environment
- Proven track record collaborating and building strong relationships with customers, especially at the executive level
- Demonstrated ability to engage across Sales, Services and Product Management
- Account management / adoption planning experience
- Excellent verbal and written communication skills including ability to chair meetings and host webinars
- Excellent organization, time management, data analysis, and communication skills
- Business or Technical degree
Workday Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Workday and has not been reviewed or approved by Workday.
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Healthcare Strength — Health coverage is positioned as broad and well-supported, with multiple medical carrier options, virtual care access, and some locations offering onsite clinic/pharmacy services. Mental health support is described as notably strong, including therapy sessions and confidential support availability for household members.
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Parental & Family Support — Family-related benefits are portrayed as extensive, including paid bonding and caregiver leave alongside fertility, adoption, and surrogacy reimbursement. Added support like parenting resources, milk-shipping/lactation assistance during travel, and backup child/elder care is explicitly outlined.
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Strong & Reliable Incentives — Equity participation and savings-oriented programs are presented as meaningful components of total rewards, including an ESPP discount with a lookback feature. Additional programs like a student-loan pathway to earn the 401(k) match are included as financial-support enhancements.
Workday Insights
What We Do
Workday is a leading provider of enterprise cloud applications for finance, HR, and planning. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.
