Customer Success Manager (NYC - Hybrid)

Who are we?

Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions.

Nilus changes that.

We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliation—all powered by AI, eliminating manual work and unlocking insights that help businesses grow.

Backed by top VCs including Bessemer, Felicis, BTV, and Symbol - Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function.

What We’re Looking For:

Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. You’ll be responsible for driving customer adoption, retention, renewals, and expansion—ensuring customers continuously realize value from Nilus

This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. You’ll become a key voice of the customer internally and help influence product, marketing, and support strategies. This is a hands-on role focused on driving measurable results for our customers and for Nilus.

We’re looking for Customer Success professionals who understand what our customers are dealing with - complex, manual cash management workflows - and want to help others modernize them through technology.

Experience working with treasury / finance teams is a big plus. 

What you’ll be doing

• Partner with internal teams to support customers through onboarding and implementation, ensuring a smooth and engaging experience. 
• Drive product adoption and engagement by helping customers align their goals with platform capabilities.
• Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle.
• Monitor customer health metrics to proactively identify risks and opportunities.
• Deliver and communicate ROI to customers and ensure they realize the full value of our product.
• Act as a trusted advisor, guiding customers on best practices and use-case optimization.
• Support renewals and identify expansion opportunities in collaboration with the sales team.
• Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally.
• Provide feedback and insights to improve customer experience and inform product development.
• Create and deliver training, documentation, and support resources to enable customer success.
  

Your qualifications

✔️ 2+ years of experience as a Customer Success Manager / Account Manager (ideally in B2B SaaS)

✔️ Strong communication skills with the ability to lead and support executive and end-user stakeholders

✔️ Experience working with finance, treasury, corporate finance, or accounting teams – big plus

✔️ Basic technical understanding and ability to work with modern tools (including AI-powered platforms) to troubleshoot, analyze data, and support customer workflows

✔️ Excellent problem-solving abilities and a proactive approach to customer needs

✔️ Excited to enable customers with product training and support

✔️ Ability to juggle multiple priorities and work in a fast-paced, dynamic environment

✔️ Proven track record in managing customer relationships and driving adoption and retention - bonus