Customer Success Manager (MSD)

About Behavox:

Behavox is shaping the future for how businesses harness their most important raw material - data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world. 

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML-based solutions that activate data for every function within a global enterprise. 

Our approach is unique, and it’s validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are.

We are looking for fearless innovators who have an insatiable appetite for building what no one has built before. 

About the Role:

Reporting into the Head of Customer Success, as a Customer Success Manager, you will play a pivotal role in maintaining and enhancing relationships with Mosaic’s key clients, which include major global financial institutions. This is a hands-on position where you will ensure the successful roll-out, adoption, and ongoing optimization of Mosaic’s data analytics solutions. 

Working closely with financial institutions, your role will be to bridge the gap between technical teams and business users, helping clients leverage Mosaic’s platforms to achieve their strategic goals. This is an exciting opportunity for the right talented professional to:

•  Work with some of the World's largest, most prestigious financial institutions        
• Contribute at the intersection of technology and financial services
• Help global financial institutions make smarter, data-driven decisions

What You'll Bring

• A deep and genuine interest in MSD as demonstrated by a connection to its mission, marketplace and/or technologies.
• 2+ years of experience with a proven track record of demonstrated ability to onboard, support, and engage customers.
• Excellent verbal and written communication skills preferably with experience within a start-up, scale-up or with a new product line.
• Ability to establish trusted relationships with clients, ensuring satisfaction, retention, and expansion.
• Comfortable with learning and engaging in complex industries such as Fintech or capital markets.

What You'll Do

• Own Customer Relationships: Manage customer satisfaction, retention, and expansion.
• Train and Engage Users: Create excitement and momentum around SaaS solutions and business outcomes.
• Adapt and Learn Quickly: Understand complex domains like capital markets to communicate effectively with senior-level clients.
• Deliver insights by working with clients to interpret the data generated and helping them to take actionable steps to improve business performance.
• Report regular performance updates to clients, detailing platform usage, insights generated, and overall business impact.

What We Offer

• A truly global mission with a passionate community in locations all over the world
• Huge impact and learning potential as our aspirations require bold innovation
• Highly competitive compensation with 100% bonus pay already integrated
• Benefits include fully covered health coverage for employee and family
• Generous time-off policy and flexible work schedule

About Our Process

We take Talent very seriously and we are building a community of extraordinary individuals working together in very high performing teams. We also know that the best Talent always has options so we believe that the process has to be a two way assessment - the company AND the candidate assessing the business needs alignment, the career next step alignment, and the cultural alignment.
During the process we will begin by exploring the core factors regarding salary and location along with core experience and skills and values alignment. We will then deep dive explore the critical technical competencies we have identified for the role, and then we will deep dive in behavioral competencies.
The most aligned candidate will then be asked to do a practical work task simulation activity so we can make sure that you will enjoy the kind of work the role requires, and this task will typically be presented and discussed with a group of colleagues and managers. Finally we may ask you to meet with a number of our senior leaders to make sure that you are making the most informed call possible.