Are you passionate about being at the forefront of the ever-evolving digital advertising industry? Do you take pride in driving retention and growth among valued agency customers by understanding their business needs and helping them succeed in driving their clients’ goals?
As an Agency Customer Success Manager at Smartly, you'll take ownership of a book of enterprise agencies from the first week, give consultative advice, scope and drive successful product adoption and grow agency engagement. You’ll get a front row seat to the fast-paced online marketing industry, which will allow you to learn quickly about growing and nurturing your own book of business, and support agency team members to drive results for their clients with the Smartly platform.
As an Agency Customer Success Manager at Smartly, you will...
- Act as the main point of contact for agency activation partners to deliver an exceptional experience, ensure they get the most value out of their social advertising, and foster long-term collaborative relationships
- Be a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for agencies and provide best practices and consultative advice
- Closely partner with Agency Sales to develop and execute a comprehensive agency development strategy to drive awareness and adoption
- Collaborate effectively across functions including Agency Sales, Agency Onboarding, Technical Solutions, Product and Engineering, driving alignment on how functions and resources will fuel growth initiatives
- Partner closely with Onboarding teams on training procedures and developing agency teams on how to effectively use the Smartly platform
- Build and deliver programs to educate agency teams on Smartly solutions
- Build and foster strong relationships with agencies as well as partners like Meta, Snap, TikTok, Pinterest, and Google
- Be the voice of agencies to inform our product roadmap
- Help Smartly build a world-class Agency Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and grow agency businesses, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Have advanced knowledge of social advertising (Meta, Pinterest, Snapchat, Tiktok)
- Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality, with a bias for action and collaboration
- Are able to explain complex concepts clearly and translate data into insights
- Have self-driven, entrepreneurial spirit
- Have strong spoken and written communication skills
- Have the ability to hybrid work in the London Smartly office (3 days a week).
- Are able and willing to travel for quarterly business reviews, conferences and industry events as required.
#LI-Hybrid #LI-HR1
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. We are the only company managing creative and media for 700+ brands worldwide and $5B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.
Smartly is a multinational and diverse team of 650+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
What the Team is Saying
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek.
Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful.
We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
Gallery
Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.
