If you are looking for an exciting field of activity with international colleagues, then you have come to the right place. We are looking for a Customer Success Manager (m/f/d) to join our team on a one-year fixed-term contract as maternity/parental leave cover. This position offers the opportunity to transition into a permanent role, subject to business needs and individual performance.
Our Customer Success Manager is the main contact person for our customers in all matters of Commercial Operations. The following tasks will enrich your working day:
- Drive revenue performance management, including customer acquisition, campaign execution, and performance reviews
- Ensure a high level of customer satisfaction through regular interaction with assigned accounts and close coordination with internal stakeholders to resolve outstanding actions
- Build and manage strong client relationships by understanding customer needs, managing expectations, and ensuring the highest quality standards are consistently met
- Collaborate closely with Key Account Managers, Project Managers, and cross-functional teams, including Delivery, Marketing, Product Management, and Content
- Prepare and analyze reports on key performance indicators (KPIs), including acquisition and engagement campaign performance
- Plan and execute internal User Acceptance Testing (UAT) to ensure product quality and functionality
- Analyze customer requirements and coordinate their implementation in collaboration with relevant internal teams
Requirements
Mondia is a diverse company, and we take pride in working with people from many different cultures. We are looking for someone with an open mindset, a collaborative attitude, and a positive approach to change.
Do you enjoy working in a dynamic environment and embracing new challenges? Are you driven to make an impact and move things forward? If so, we'd love to hear from you!
To succeed in this role, you should also have the following qualifications and skills:
- Bachelor's degree in Business Administration, Marketing, or a related field, with minimum 3 years of experience in Product Management, Telecommunications, or the Digital Media industry
- Experience with digital products and services in the information and communications technology (ICT) industry, with a strong focus on mobile and digital solutions
- Strong communication skills with a customer-focused mindset
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel
- Fluency in both German and English (written and spoken) is required
Benefits
- Hybrid Office - 13 WFH days per quarter
- Company bonus
- Job Ticket and Job-Rad
- Learning and Development Budget
- Company pension scheme
- Global mobility
Skills Required
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum 3 years' experience in Product Management, Telecommunications, or Digital Media industry
- Experience with digital products/services in the ICT industry, with focus on mobile and digital solutions
- Fluency in German and English (written and spoken)
- Proficiency in Microsoft Office (Word, PowerPoint, Outlook, Excel)
- Strong communication skills and customer-focused mindset
- Strong analytical and problem-solving skills; KPI reporting and analysis experience
- Experience planning and executing User Acceptance Testing (UAT)
- Ability to collaborate with Key Account Managers, Project Managers, Delivery, Marketing, Product Management, and Content teams
What We Do
Mondia is a leading mobile commerce company, dedicated to connecting, digitalising and monetising consumers worldwide. Mondia provides access to over 700m consumers through more than 60 mobile operators across 30 countries. Mondia has deep insight into where the markets are headed and has the expertise to leverage best-in-breed technologies to solve business challenges while enabling the ultimate end-user experience. Continuously driven by innovation, Mondia is driving entry into new sectors like health and creating disruptive products such as Monsooq. With offices in 8 locations across Europe, the Middle East and Africa, Mondia is committed to digitalise the globe through its distinctive technology, strategic partnerships and extensive network and global coverage.
