Customer Success Manager (LIMS)

Reposted 2 Days Ago
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Hiring Remotely in Brazil
Remote
Senior level
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role
Responsible for driving adoption and retention of LIMS solutions. Engages clients in pharmaceutical and biotech sectors, optimizing workflow and compliance through consultative sales and support activities.
Summary Generated by Built In

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Summary:

Responsible for driving adoption, retention, and growth of Thermo Fisher Scientific’s LIMS solutions through consultative sales. Acts as a trusted advisor to clients in pharmaceutical, biotech, and industrial sectors, leveraging prior LIMS experience to understand laboratory workflows, optimize system utilization, and position DSAS digital solutions as critical enablers of operational excellence and compliance.

Key Responsibilities:
  • Build and maintain strategic relationships with laboratory, QA/QC, and IT stakeholders
  • Drive customer success and value realization through effective use of LIMS solutions
  • Identify expansion opportunities based on client workflows, system gaps, and digital maturity
  • Lead consultative discussions around LIMS capabilities, integrations, and process optimization
  • Support pre-sales activities including demos, solution positioning, and technical discussions
  • Collaborate with implementation, technical, and commercial teams across a matrix organization
  • Guide clients in best practices for LIMS usage, data integrity, and regulatory compliance (e.g., GxP)
  • Develop proposals, manage negotiations, and close opportunities aligned with revenue targets
  • Maintain accurate pipeline and customer insights within CRM systems
  • Travel to client sites (25–50%) to support adoption and business development
Minimum Qualifications:
  • Bachelor’s degree in Life Sciences, Chemistry, Biology, or related field
  • Minimum 5 years of experience in pharmaceutical, biotech, or industrial laboratory environments
  • Hands-on experience working with at least one LIMS platform (e.g., LabWare, STARLIMS, LabVantage, etc.)
  • Proven track record in customer-facing roles (Customer Success, Sales, Implementation, or Consulting)
  • Advanced English
  • Ability to travel 25-50% of time for client meetings and business development

Top Skills

Crm Systems
Lims
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The Company
HQ: Waltham, MA
100,000 Employees

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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