Job Title/Location
Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.
The Role
The Sr. Customer Success Manager is responsible for driving retention and growth among our largest clients. Tasks include items such as on-site and remote product training, upselling additional products, troubleshooting issues, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products
What You’ll Do
Complete simple to moderately complex tasks related to consultations for customers
Perform on-site and/or remote product consultation and training
Develop and cultivate customer relationships with key decision makers
Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
Obtain buy-in from dealership’s key leadership on new process and technology
Communicate proactively with dealership’s key leadership on case resolution
Proactive engagements to move the dealer forward
Maintain regular cadence of communication with customers
Upsell whitespace opportunities
Execute on-site leadership business review and consultation
Provide feedback to internal teams on dealer needs based on consultation and review
Be a source of knowledge on product specific items for the company
Take lead on at-risk customers and work directly with Renewal Team when necessary
Work independently with minimal supervision
And other duties as assigned
What You’ll Bring
Bachelor’s degree or equivalent work in the automotive space
3+ years of experience working directly with customer accounts
3+ years of experience with one or more SaaS product
1+ year of DealerSocket CRM experience
Previous Salesforce experience
Proficient in Microsoft Office Suite
Experience training and presenting both to groups and one-on-one
Demonstrated communication skills
Demonstrated ability to communicate effectively over the phone
Demonstrated high level of personal accountability
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
Top Skills
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
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