SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!
Position Summary:As a Customer Success Manager III , you act as a trusted advisor and strategic partner to a portfolio of mid-market and enterprise customers across Europe. You are responsible for driving customer value, adoption, retention, and growth by aligning customer business objectives with our solutions.This role combines hands-on customer engagement with executive-level stakeholder management, ensuring long-term partnerships and measurable outcomes across complex organisations.
You will work cross-functionally with sales, product, and delivery teams to deliver a consistent and high-quality customer experience throughout the customer lifecycle.
- Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers based throughout Europe
- Build and maintain relationships at the executive level, both with the customer and within SPS
- Increase customer lifetime value by monitoring customer trading partner onboarding, additions and adoption
- Lead regular business reviews (e.g., QBRs/EBRs) with clear outcomes and next steps
- Identify opportunities to expand customer value (cross-sell, upsell, adoption growth)
- Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value
- Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams
- Accountable for 40 accounts in portfolio at any given time which is a portfolio of mid-market and large enterprise accounts
- Lead change management events
- Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience
- Serve as the go-to person within SPS and the customer organization for general status and updates
- Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs
Hybrid work opportunity with 2 days per week in the Breukelen office
- 5+ years of experience in Customer Success, Account Management, or Consulting, ideally in SaaS or technology
- Excellent verbal and written communication skills in Dutch and English
- Proven ability to manage mid-market and enterprise customers
- Proven success collaborating and building strong relationships with customers
- Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews
- Strong presentation skills
- Excellent organization and time management skills
- Experience with complex, multi-stakeholder environments
- Ability to quickly assess and reassess priorities in a changing environment
- Strong listening skills with a thoughtful approach to addressing customer pain points
- Proven ability to manage customer escalations and drive to desired outcome
- Professional fluency in written and spoken Dutch (Flemish variant) is highly regarded.
- Proven success driving organization wide initiatives
- Experience in SaaS, retail, supply chain, or digital platforms
- Background in SaaS, consulting, transformation, or change management
- Experience working in international / European environments
- Master’s degree / HBO
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Skills Required
- 5+ years experience in Customer Success, Account Management, or Consulting (ideally SaaS/technology)
- Excellent verbal and written communication skills in Dutch and English
- Proven ability to manage mid-market and enterprise customers
- Experience engaging with C-level / SVP-level executives and executing executive business reviews
- Strong presentation, organization, and time-management skills
- Experience working in complex, multi-stakeholder environments and leading change management
- Proven ability to manage customer escalations and drive to desired outcomes
- Professional fluency in Dutch (Flemish variant) highly regarded
- Experience in SaaS, retail, supply chain, or digital platforms
- Master's degree or HBO
SPS Commerce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SPS Commerce and has not been reviewed or approved by SPS Commerce.
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Healthcare Strength — Health coverage includes medical, dental, vision, and disability, with options like HSA contributions and established carriers. Coverage breadth is described as comparable to larger tech firms.
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Equity Value & Accessibility — Ownership opportunities include an employee stock purchase plan and equity components as part of total compensation. These elements are positioned as meaningful parts of the package across multiple roles.
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Leave & Time Off Breadth — PTO, paid holidays, parental leave, adoption assistance, and volunteer time off are included. Time‑off accrual that increases with tenure is referenced.
SPS Commerce Insights
What We Do
SPS Commerce gives retail trading partners an intelligent way to manage and fulfill orders. SPS Commerce is the world’s leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. We support data-driven partnerships with innovative cloud technology, customer-obsessed service, and accessible experts so our customers can focus on what they do best. To date, more than 95,000 companies in retail, distribution, grocery, and e-commerce have chosen SPS as their retail network. SPS has achieved 80 consecutive quarters of revenue growth and is headquartered in Minneapolis.
