Jobs at Duetto

Design and operate scalable, secure, highly available AWS infrastructure for a revenue management platform. Build infrastructure automation, CI/CD tooling, monitoring, and developer tools; advise on architecture, improve reliability and security, troubleshoot 24/7 incidents, lead root cause analyses, support AI-enabled DevOps workflows, and mentor engineers. The role participates in a weekly on-call rotation and is remote in the US or Canada.

Designs and owns global digital marketing strategies across acquisition and customer expansion. Responsibilities include campaign architecture, paid media, ABM, nurture, conversion optimization, regional localization, budget allocation, performance analysis, marketing technology improvements, data hygiene, and AI-enabled campaign operations. The role makes commercial trade-off decisions to maximize pipeline and expansion revenue, collaborates with sales and creative teams, and defines account-level measurement frameworks.

Own the full post-sales lifecycle for strategic North American hotel, resort, and casino accounts, from onboarding through renewal. Drive retention, expansion, and measurable revenue outcomes through strategic business reviews, advanced training, revenue strategy consulting, usage analytics, and proactive churn mitigation. Resolve complex client and product issues, collaborate with Product, Sales, and Support, and mentor junior customer success managers. The role is fully remote with 25–40% regional travel.

Owns FP&A systems architecture, financial data models, forecasting, scenario analysis, cash flow, covenant monitoring, and executive reporting. The role consolidates data from NetSuite, Salesforce, and departmental sources into Abacum, maintains integrated P&L and cash flow models, accelerates close, supports board reporting, and deploys AI-augmented finance workflows. It partners with Accounting, R&D, G&A, and leadership to explain performance and provide strategic recommendations.

Own and scale AWS infrastructure for a global SaaS platform, focusing on reliability, performance, security, and availability. Build CI/CD pipelines and infrastructure-as-code with Terraform, Terragrunt, and Chef; operate observability tooling; support migrations; drive SOC 2 practices; and partner with engineering teams on architecture. Respond to on-call incidents, lead root cause analyses, implement durable fixes, and evaluate AI tools that improve DevOps and SRE workflows.

Conduct high-volume outbound prospecting across LATAM through email, phone, social media, and events. Qualify inbound and outbound leads, research target accounts, tailor outreach, schedule meetings and demos, and provide sales teams with detailed prospect context. Collaborate with Regional Sales Managers and Marketing on territory planning and campaigns, maintain accurate CRM and sales engagement records, and use AI-assisted tools to improve prospecting and pipeline reporting.

Produces brand, campaign, product, social, email, blog, sales enablement, and customer-generated content across multiple channels. Works from briefs, applies brand voice, adapts content for different surfaces, supports product launches, collaborates with design and external creative resources, and uses AI tools to accelerate drafting and iteration. The role emphasizes reliable hands-on execution rather than content strategy.

Own subscription, renewal, billing, procurement, CRM, account access, reporting, and operational KPI administration for the Market Insights business. Coordinate with Finance on receivables, validate commercial and financial data, support customer and prospect inquiries, troubleshoot account issues, and conduct business development research. The role requires strong attention to detail, financial fluency, independent judgment, and comfort using CRM, financial, productivity, and AI tools.

Own expansion across assigned Silver accounts and hunt new long-tail hotel prospects in APAC. Manage full sales cycle, run outreach campaigns with BDR/Marketing, align with field sales, maintain Salesforce pipeline and forecasting, and use AI tools to accelerate prospecting and outreach.

The Senior Full Stack Engineer will oversee end-to-end feature delivery, engage in architectural decisions, drive migration to microservices, mentor peers, and enhance AI-driven workflows for software development.

The Staff Software Engineer will design and manage end-to-end data pipelines, ensuring data quality and governance while collaborating across Java and Python systems, including event schema design and AI tooling.

Lead enterprise-level customer integrations, migrations, and post-live technical projects. Manage CRS and PMS integrations, company ownership migrations, ensure accurate data transfer, resolve technical issues, deliver status reports, document workflows, and share best practices while coordinating cross-functional teams and stakeholders.

Own end-to-end post-sales lifecycle for strategic EMEA hotel accounts: onboarding, adoption, retention, and renewal. Act as senior advisor on revenue strategy, run strategic reviews and advanced training, use AI-assisted analytics for ROI and churn risk, design adoption plans, mentor junior CSMs, and maintain accurate Salesforce account records.