Search the 12 jobs at Duetto

Responsible for the strategic direction and success of the Advance product at Duetto. The role involves collaborating with customers and cross-functional teams to develop the product roadmap, manage product development processes, analyze market data, and ensure the product meets customer needs. Key responsibilities also include setting expectations with stakeholders and driving product adoption.

Delight customers with speedy responses and personalized experiences in technical support. Own the entire case lifecycle and craft new knowledge articles when needed. Successful troubleshooting and resolving of cases across all Duetto products.

As a Technical Support Specialist, you will manage support cases from open to resolution, ensuring accurate triage and documentation. You will troubleshoot issues across Duetto products, create knowledge articles, and escalate product defects where necessary. The role involves working closely with clients, requiring strong analytical skills and proficiency with ticketing systems.

The Regional Sales Manager will lead sales initiatives in Australia & New Zealand, responsible for meeting sales quotas, developing new business, and managing relationships with C-level executives and hospitality partners. This role requires deep knowledge of the hospitality tech industry and proficiency in Salesforce.com to forecast and manage pipelines effectively.

The Integration Analyst will support the expansion of Duetto's partner network by certifying new integrations, assisting with development and testing, and creating documentation. Responsibilities include testing API integrations, troubleshooting issues, and collaborating with various teams to ensure smooth onboarding of hotels.

As a Technical Support Specialist, you will manage customer support cases, triage and assign cases, troubleshoot and resolve product issues, and document escalations for engineering. You will also create knowledge articles to assist customers in resolving their issues independently, with an opportunity for promotion to Senior Specialist after demonstrating independence in case management.

The Regional Sales Manager will build a pipeline, manage sales processes, and establish partnerships within the South American hospitality market. Responsibilities include working with C-level executives, aligning business needs with solutions, and collaborating with the Customer Success team to identify growth opportunities.

The Lead MLOps Engineer will design and implement scalable MLOps pipelines for deploying and monitoring ML models to optimize the model lifecycle, collaborating with cross-functional teams for data ingestion, model development, and deployment, making a significant impact on advanced analytics capabilities.

As a Senior Data Scientist, you will analyze complex datasets to optimize product performance, create data visualizations, collaborate with product teams, and communicate insights for strategic decision-making. Your role includes working closely with engineering to ensure data integrity and analyzing customer behavior to drive product improvements.

The Senior UX Designer will collaborate closely with product teams to design and execute user research, create wireframes and prototypes, and communicate design solutions effectively. The role emphasizes human-centered design to optimize user experience for SaaS products in the hospitality sector.

As a Technical Support Specialist, you'll manage customer support cases, troubleshoot issues across Duetto products, and contribute to knowledge articles. You'll triage cases, escalate product defects, and ensure customer satisfaction. This role offers a defined career track with potential for promotion after one year.

As a Principal Data Scientist, you will develop machine learning models for hotel demand and pricing prediction, optimize revenue through pricing strategies, and lead technical projects. Collaboration with product and engineering teams is key to integrating solutions and presenting findings to management.