Manage post-sale customer relationships, ensure renewals, drive product adoption, provide technical expertise, and manage customer satisfaction and escalations.
Summary Generated by Built In
Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving customer delight. The role requires a blend of strong Customer management experience with a strong technical background.
LOCATION: Germany (Candidate will travel regionally as required for customer meetings)
RESPONSIBILITIES:
Account Management - Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
Drive Product Adoption & Demonstrate Business Value - Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value.
Product & Domain Expertise - Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer. This includes basic technical skillset to understand architecture; being able to extract & interpret the underlying business data.
Customer Satisfaction & Risk Management - Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations.
Customer Advocacy - Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities.
Customer Onboarding - Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution.
QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable. 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers. Self-motivated, strong problem-solving skills with good business acumen Database/SQL skills are a must. Domain expertise in Mobility & Security is highly desirable. Ability to travel as needed to customer sites.
ADDITIONAL RESPONSIBILITIES: Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues. Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer
Zimperium® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
