Recruitment Fraud Alert
We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What to know:
- Commvault does not conduct interviews by email or text.
- We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.
- Commvault recruiters may contact prospective candidates through LinkedIn and other professional networking platforms regarding career opportunities. If you are unsure whether a recruiting communication is legitimate, review the profile to ensure they have a badge verifying them as a Commvault employee.
If you suspect a recruiting scam, please contact us at [email protected]
About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
You are responsible for driving:
- Customer adoption
- Value realization
- Retention (GRR)
- Expansion influence (NRR)
- Customer engagement
- Lifecycle progression
- Executive alignment
- Customer advocacy
This role requires a strong balance of:
- Customer success leadership
- Moderate technical depth
- Commercial awareness
- Project management
- Cross-functional coordination
- Executive communication
You will act as a strategic customer advisor responsible for helping customers maximize the value of Commvault’s Software and SaaS solutions.
Key Responsibilities
Strategic Customer Success Leadership
- Own customer relationships across assigned enterprise accounts
- Develop and execute customer success plans aligned to customer business objectives
- Drive customer adoption, operational maturity, and measurable value realization
- Conduct business reviews, operational cadence meetings, and customer governance sessions
- Proactively identify customer risks and develop mitigation strategies
- Drive customer lifecycle progression and customer advocacy
- Own customer retention planning and execution strategies to maximize GRR
- Identify and influence expansion opportunities aligned to customer priorities
- Drive adoption and customer maturity activities that improve NRR readiness
- Partner with Sales and Renewals teams on expansion and renewal planning
- Use customer health data, adoption metrics, and engagement trends to forecast risks and growth opportunities
- Coordinate customer initiatives across TSMs, Support, Product, Engineering, and Services
- Manage customer success action plans, milestones, dependencies, and stakeholder alignment
- Lead customer escalations and facilitate resolution management
- Drive accountability across internal teams to improve customer outcomes
- Build trusted relationships with technical, operational, and leadership stakeholders
- Present customer health, adoption progress, ROI, and operational recommendations
- Advocate for customer needs internally across cross-functional organizations
Qualifications & Experience
- 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles
- Proven success managing enterprise customer relationships
- Strong customer success and stakeholder management capabilities
- Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms
- Strong project management and communication skills
- Experience influencing GRR and NRR outcomes
- Ability to communicate effectively across technical and executive audiences in German Language is a MUST.
- GRR performance across assigned accounts
- NRR influence and expansion contribution
- Customer adoption and utilization improvement
- Executive relationship maturity
- Customer health improvement
- Forecast accuracy for risks and opportunities
- Escalation management effectiveness
- Customer advocacy and satisfaction
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].
Commvault's Privacy Policy
Skills Required
- 5+ years of experience in Customer Success, Enterprise SaaS, Account Management, or related customer-facing roles
- Proven success managing enterprise customer relationships
- Strong customer success and stakeholder management capabilities
- Moderate technical understanding of SaaS, infrastructure, cloud, or enterprise platforms
- Strong project management and communication skills
- Experience influencing gross revenue retention and net revenue retention outcomes
- Ability to communicate effectively across technical and executive audiences in German
- Fluency in a third language, including German, French, Italian, or Spanish
Commvault Systems, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commvault Systems, Inc. and has not been reviewed or approved by Commvault Systems, Inc..
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Healthcare Strength — Healthcare options are broad, with multiple medical plan choices alongside dental, vision, mental‑health resources, and fertility support. These offerings, paired with EAP and wellbeing tools, are often regarded as a strong part of the package.
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Leave & Time Off Breadth — Time off includes manager‑approved Freedom PTO, paid holidays, and sick time. The breadth and flexibility are commonly seen as strengths.
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Equity Value & Accessibility — An employee stock purchase plan with a discounted, look‑back feature provides accessible ownership upside. This equity component is often viewed as a standout element of the total package.
Commvault Systems, Inc. Insights
What We Do
Commvault's data protection and information management solutions provide mid- and enterprise-level organizations worldwide with a significantly better way to get value from their data Commvault can help companies protect, access and use all of their data, anywhere and anytime, turning data into a powerful strategic asset.
