Customer Success Manager – GenAI

Sia Partners is a next-generation global management consulting firm, founded in 1999 and headquartered in Paris, France. The firm is recognised for its innovative approach, combining strategy and management consulting with data science and creativity. Sia Partners serves a diverse range of sectors, including energy, banking, healthcare, and technology, providing services to over 1,000 clients worldwide, including many Fortune 500 companies. With a strong emphasis on delivering tangible results and superior value, Sia Partners is committed to helping clients navigate the digital revolution and achieve transformation. The firm operates with a global presence, employing over 3,500 consultants across 48 locations in 20 countries

Our Mumbai office was launched in 2024, marking an exciting new chapter for us. We’re building the team with people who are eager to shape something from the ground up — combining the agility and entrepreneurial energy of a startup with the backing and reach of a global brand.

Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform, AI Factory products, is a proprietary GenAI solution designed to enhance knowledge management, document retrieval, and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities. 

We are looking for motivated professionals to accelerate the adoption of our AI Factory products across the firm. As a Customer Success Manager, you will play a key role in guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration across the organization. 

Key Responsibilities 

Enablement & Onboarding 

• Conduct onboarding and training sessions to ensure successful adoption of our AI Factory products.

• Provide first-level support for functional and technical inquiries. 

• Track and analyze user engagement metrics across teams and business units. 

• Partner with local leaders to promote best practices and demonstrate the impact of Generative AI. 

Agent Development Support 

• Assist users in designing, testing, and refining custom agents built on our AI Factory products.

• Document and showcase effective use cases and developed agents. 

• Contribute to the central knowledge base by sharing feedback and reusable assets. 

• Collaborate with internal AI teams to validate and promote high-value agents. 

Advocacy & Continuous Improvement 

• Act as an internal advocate for GenAI adoption across the company. 

• Collect and synthesize user feedback to inform product evolution. 

• Develop communication and learning materials (guides, videos, demos). 

• Education: Bachelor’s in Computer Science, Engineering, Data Science or a related field. 

• 3–5 years of experience in Customer Success, Product Enablement, or Consulting, ideally within AI or SaaS solutions. 

• Solid understanding of Generative AI, LLMs, or knowledge management systems. 

• Strong communication, facilitation, and stakeholder management skills.

• Experience organizing workshops or enablement programs for diverse audiences. 

• Team-oriented mindset with the ability to coordinate across international teams. 

• Proficiency in English; knowledge of French is a plus.

What We Offer: 

• Opportunity to lead cutting-edge AI projects in a global consulting environment. 

• Lead transformative AI initiatives within a global consulting environment. 

• Collaborative, high-energy culture with diverse, cross-functional teams. 

Position based in Mumbai (onsite)

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.