Customer Success Manager, EMEA

About Anteriad  

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.   

Why Join Our Customer Success Team?  

As a key member of the Anteriad Customer Success team you will be tasked with problem solving for internal and external customers on Anteriad’s line of products. As a Customer Success Manager, you will provide top quality post-sale support on customer inquiries for content syndication, display advertising, and data services.  You will quickly become an expert on the full operational process from initial quote to campaign completion, and wrap-up generation on all products sold in your team. The processes should be understood at an expert level at which you can problem solve for internal and external stakeholders consistently. As this position sits as the bridge between sales, operations, and customers, you will have excellent written and verbal communication skills.  As CSM, you will work closely with Anteriad customers, Customer Success Managers, Sales Directors, and the Operations team. 

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive: 

• Flexible PTO & Company Holidays 
• Flexible Schedule  
• Continuous Professional Training and Development  
• Mix Of Collaborative & Independent Work 
• Community Outreach Opportunities via Anteriad Cares  
• Professional Global Mentoring Program - Career Guidance From Leadership  
• Great Benefits For You And Your Family 

What You’ll Do:  

Reporting to the Senior Director, Customer Success, you will be involved in all aspects of the internal/client support function for Anteriad.  Specifically, you will manage the following: 

• Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team. 
• Work in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights.  
• Identify and escalate situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign. 
• Collaborate with sales to develop strategies to help customers see greater success with Anteriad and grow their investments. 
• Expert utilization and understanding of Salesforce and Qlik, as well as proprietary platforms to execute daily work. 
• Be responsible for all products sold within their team for both non enterprise and enterprise customers. 
• Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter. 
• Execute and present a wide range of reports including check-ins, campaign summaries, and QBRs. 
• Assist Customer Success, Sales, Marketing, Operations, and Anteriad Management teams in any support and projects as needed. 
• Utilize SFDC cases to track campaign status and offer pre-sales support activities 

What You’ll Bring: 

• Seasoned professional experience with 2+ years of related experience in providing support, preferably in a demand generation and/or direct database marketing environment. 
• Hands on experience with database products and services are essential. 
• You must be an exceptional communicator with strong team orientation and a skill for marketing integrated online and offline data-driven solutions to help drive market share and profitability.  
• Independence: Must have the ability to work on your own without constant direction or supervision. 
• Self-Starter: Must be self-motivated and possess a strong work ethic to continually strive to put forth extra effort. 
• Motivated: Not satisfied with operating at the status quo, you will continuously seek ways to improve their internal and external contributions to the team. 
• Must have strong oral and written communication and be able to articulate in a courteous manner. 
• Adaptability: Must be able to learn quickly and adapt to changing landscapes. 
• Possess strong problem analysis and problem-solving competencies. 
• Ability to interact well with team members. 
• You can quickly learn and operate SaaS platforms such as Salesforce, Qlik, Anteriad Marketing Cloud. 

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