About Cellebrite
Cellebrite (Nasdaq: CLBT) is a global leader in digital intelligence solutions. Our mission is to enable our global customers to protect and save lives by enhancing digital investigations and intelligence gathering, accelerating justice in communities around the world.
Cellebrite’s AI‑powered Digital Investigation Platform enables customers to lawfully access, collect, analyse, and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organisations, intelligence agencies, and businesses rely on Cellebrite’s digital forensic and investigative solutions—available via cloud, on‑premises, and hybrid deployments—to help close cases faster and safeguard communities.
What is your mission?
In this role, you will help build, iterate, and operate Cellebrite’s customer success intelligence layer by transforming product telemetry and customer signals into clear, scalable Customer Journeys for Customer Success, Sales, and the broader Go‑to‑Market (GTM) ecosystem. Your work will directly drive customer adoption, reduce churn, and maximise long‑term customer value.
You think in systems while building trusted relationships. You identify patterns in customer behaviour, usage, and needs, and translate insights into actions that solve real problems. Comfortable with ambiguity, you bring curiosity, empathy, and a problem‑solving mindset, and are motivated by building scalable programs that enable GTM teams to consistently deliver meaningful, long‑term customer success.
Responsibilities
Driving Adoption and Value
- Provide consultative product expertise to help customers maximise their investment in Cellebrite technologies and accelerate justice outcomes
- Support Sales motions related to renewal stability, feature expansion, and product maturity
- Improve platform stickiness by mapping adoption drivers and scalable engagement triggers to enable customer engagement at scale
- Deliver Adoption Health Checks based on Customer Journey milestones, customer intelligence, and risk or expansion indicators
- Run and participate in regional User Forums and customer events to drive best‑practice sharing and adoption momentum
- Conduct ad‑hoc customer engagements via video conferencing or on‑site visits to address emerging needs and remove adoption blockers
- Partner with the CS Operations team to build and maintain customer health scoring models and customer journeys
- Serve as a subject matter expert for Gainsight and customer health data across GTM teams
Data Intelligence and Insights
- Analyse usage, adoption, and health signals across accounts and products to identify trends, risks, and growth opportunities
- Translate learnings from customer investigations and engagements into scalable playbooks and workflows for Customer Success
- Execute automated and semi‑automated engagement motions based on customer behaviour and lifecycle stage
- Monitor data streams and proactively flag churn risk, expansion potential, and friction patterns to Sales Managers and GTM stakeholders
- Capture all engagements, insights, and recommendations within Gainsight to continuously strengthen the customer intelligence layer
Orchestration Across GTM
- Partner with Regional Sales leadership to align customer insights with territory priorities
- Translate behavioural, operational, and adoption insights into clear business recommendations for GTM teams
- Deliver data‑backed insights into QBRs, forecasting discussions, and strategic planning sessions
- Enable GTM teams and Product Management with actionable customer intelligence
- Operationalise best practices to ensure execution is predictable and repeatable
This role requires up to 25% travel and is well‑suited to professionals who enjoy customer‑facing engagement across regions. Professional fluency in Italian is required. Additional language skills in Spanish and/or French are highly appreciated.
Requirements
- 3–5 years of experience in Customer Success, Customer Insights, CS Operations, or a similar customer‑facing role
- Strong expertise with Gainsight or similar customer success tooling
- Experience analysing customer telemetry and behavioural data to identify risk and opportunity patterns
- Strong collaboration skills across Sales, Solutions Engineering, Support, Product, and Customer Success leadership
- Exceptional communication skills with the ability to present insights clearly at an executive level
- Strong analytical and creative problem‑solving abilities
- Self‑starter mindset with accountability, curiosity, and a drive to continuously improve systems and processes
Basic Qualifications
- Experience working in a customer‑facing role within a B2B SaaS or technology environment
- Demonstrated ability to translate data and insights into scalable programs and actions
- Comfort operating in ambiguous, fast‑changing environments
Preferred Qualifications
- Background in Digital Intelligence, forensic technologies, cybersecurity, or adjacent domains
- Experience supporting enterprise or public‑sector customer segments
- Experience delivering high‑scale, programmatic customer success motions
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What We Do
Cellebrite is the leader in digital intelligence and investigative analytics, partnering with public and private organizations to transform how they manage data in investigations to accelerate justice and ensure data security.
