The Role
Company Overview:
Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations. Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication.
Role Overview:
As a Customer Success Manager at Nutrislice, you will play a key role in ensuring the success and satisfaction of our clients by guiding them from onboarding through long-term partnership. You will cultivate strong relationships, oversee ongoing success, and manage account renewals while serving as a trusted advisor to foodservice leaders.
This role is especially well-suited for Registered Dietitians, Food Service Directors, and dining professionals who are excited to leverage their industry expertise in a strategic, relationship-driven environment. It offers the opportunity to influence dining programs at scale while moving beyond day-to-day operations. You’ll work closely with cross-functional partners to ensure customers are set up for success and realizing value from the platform.This role reports to the Director of Customer Success.
Key Responsibilities:
- Onboarding:
- Guide new clients through the onboarding process using a variety of methods including individual support and creation of generalized training materials.
- Provide comprehensive training sessions to familiarize clients with our software, hardware, and services.
Relationship Management & Account Renewals:
Develop and maintain strong relationships with key stakeholders including dietitians, foodservice directors, and operational leaders.
- Understand clients' unique needs, goals, and challenges, and act as a strategic advisor extracting the expected value from Nutrislice solutions.
- Own your book of business and secure client renewals
- Showcase the value of Nutrislice solutions to encourage long-term partnerships.
- Proactively advocate for Tier 0 and Tier 1 clients drive value realization throughout the customer lifecycle.
- Collaboration with cross functional teams to ensure the success of clients.
- Ongoing Success:
- Monitor and analyze client usage and engagement to identify opportunities for improvement and growth.
- Proactively address any issues or concerns, working collaboratively with internal teams to provide timely solutions.
- Offer best practices and recommendations to optimize clients' use of Nutrislice products.
Required Experience & Skills
- Experience as a Registered Dietitian, Food Service Director, or in foodservice, school nutrition, campus dining, hospitality, healthcare dining, or related operational leadership roles strongly preferred.
- Registered Dietitian (RD) credential or Food Service Director experience is highly valued.
- Previous experience in customer success, account management, implementation, operations, or a client-facing leadership role.
- Resourceful problem-solver with experience creatively troubleshooting business process and software problems
- Self-driven with the ability to effectively prioritize and execute tasks
- Excellent communication, customer service, attention to detail, and organizational skills
- Ability to gain the respect of our clients and be viewed as a trusted advisor
- Ability to help others work through complex problems by delivering training, broader education on self-service tools, and positive support
- Ability to identify when escalation is required and the appropriate resources to engage based on the specific situation
- Strong understanding of the SaaS business model and the importance of recurring revenue
- Familiarity with Salesforce and ChurnZero is a plus
Benefits include:
- Salary range of $70,000-$80,000
- Unlimited PTO
- Fully remote work
- 401k with match
- Medical, dental, and vision insurance coverage
Important Details:
- No visa sponsorship available.
- Reference and background checks required before the start date.
- Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
Equal Opportunity Employer
Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
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The Company
What We Do
Nutrislice is the leading provider of digital dining technology, including ordering, menus, and signage. Trusted by the largest foodservice organizations in the world, our open platform makes it easy to create an engaging digital experience that consumers expect. As an Inc. 500 fastest-growing company, we are committed to innovation and excellence.
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