TiDB, powered by PingCAP

Customer Success Manager - Database

Posted 21 Days Ago

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Hiring Remotely in Malaysia

Remote

Mid level

Big Data • Software

The most advanced open-source distributed SQL database for modern, high-demand applications.

The Role

Manage customer lifecycle by ensuring onboarding, adoption, and retention. Analyze usage trends, suggest solutions, drive upselling, and collect product feedback.

Summary Generated by Built In

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is the proven enterprise database foundation for the AI era. We help companies solve today’s database problems. Cost, scale, downtime, and complexity. With a distributed SQL architecture that is already battle-tested at enterprise scale. And now we help those same companies future-proof for innovating with AI, by giving them one unified foundation for transactional state, vector context, real-time analytics, and safe agent operations. In a world where AI agents need to work on fresh data, act safely, and scale economically, TiDB is not another database add-on. It is the highway system for agentic workloads. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (40,000+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth.

Responsibilities:

- Own the full customer lifecycle: onboarding, adoption, renewal, expansion

- Monitor cluster health and usage trends; proactively identify scaling, optimization, and churn risks

- Understand customer data architecture and business scenarios; recommend optimal solutions

- Coordinate with technical support and engineering to resolve complex issues

- Drive upsell opportunities (higher tiers, additional clusters, new product lines)

- Collect product feedback to influence roadmap; build customer references and case studies

Requirements:

- 3+ years in customer success or technical account management for database/cloud infrastructure

- Solid understanding of database fundamentals (SQL, indexing, replication, slow queries, performance metrics)

- Comfortable engaging DBAs, architects, and CTO-level stakeholders

- Data-driven mindset; proficient with CRM tools

Nice to Have

- Hands-on experience with TiDB / MySQL / PostgreSQL or similar

- Cloud platform experience (AWS/GCP/Azure)

We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB.

Skills Required

3+ years in customer success or technical account management for database/cloud infrastructure
Solid understanding of database fundamentals (SQL, indexing, replication, slow queries, performance metrics)
Comfortable engaging DBAs, architects, and CTO-level stakeholders
Data-driven mindset; proficient with CRM tools

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The Company

HQ: Sunnyvale, CA

482 Employees

Year Founded: 2015

What We Do

Founded in 2015, TiDB was born from the vision of three talented software engineers who set out to build a database system that would be more scalable and reliable than MySQL, while retaining its rich ecosystem of tools and frameworks. They also wanted a true open-source solution, ensuring flexibility and compatibility. What they didn’t know then was how TiDB would grow to become one of the world’s most popular distributed SQL databases. With over 39,000 GitHub stars, TiDB is the leading open-source distributed SQL database, designed to power data-intensive applications with relentless elasticity, versatility, and reliability. Today, TiDB is trusted by world-renowned organizations such as Databricks, Plaid, Pinterest, and Atlassian to handle their most critical workloads, allowing developers to innovate faster and focus on building features rather than managing infrastructure. Powered by PingCAP, TiDB continues to push the boundaries of what’s possible in data management. With support from leading firms like Sequoia Capital, GGV Capital, Access Technology Ventures, and Coatue Management, TiDB is on a mission to empower developers worldwide to distribute their data with speed, agility, and scale.