Job Description:
About Packsize
Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.
About the Role
The Customer Succes Manager is responsible for managing and growing relationships within an assigned portfolio of existing customers. This role owns the full customer lifecycle, from onboarding and project management to contract renewals and upsell opportunities. Working cross-functionally with sales, solutions, finance, and marketing teams, this individual delivers impactful, value-driven solutions that align with customer needs and Packsize’s On-Demand Packaging offerings. Strong communication and executive engagement skills are essential to drive adoption and long-term success.This is a customer-facing, goal-oriented role focused on maximizing customer value, meeting sales targets, and strengthening Packsize’s presence in the market. The Customer Success Manager plays a key role in the partner ecosystem and is responsible for maximizing Packsize’s presence and value in the marketplace.
What You’ll Do:
Develop deep knowledge of Packsize’s solutions and partner technologies to effectively educate and guide customers
Act as the voice of the customer in client-facing meetings; advocate for success and resolve issues independently
Identify, develop, and close new sales opportunities within existing accounts
Collaborate with internal teams to design customer-centric solutions and long-term strategies that drive revenue and profitability
Manage a defined book of business, build Strategic account roadmaps, and execute against pipeline opportunities to meet sales targets
Lead contract negotiations to preserve value, minimize price reductions, and ensure ongoing customer retention
Implement regular price increases while maintaining strong customer relationships
Maintain awareness of the competitive landscape to protect and grow account value
What you’ll need
2–5 years of experience in complex B2B sales or account management
Strong track record managing strategic, multi-layered sales processes and long-term client relationships
Proven ability to manage sales pipelines, create account plans, and drive regional growth
Skilled in contract negotiation, project coordination, and creative problem-solving
Excellent communication and influencing skills, with the ability to work effectively across teams and present to executive stakeholders (VP and C-suite)
Highly organized, self-motivated, and proactive in driving results in a fast-paced environment
Bachelor’s or Master’s degree in Business or a related field. Experience with technical topics is a plus
Fluent in English and German, both written and spoken
Willingness and ability to travel up to 50% across Germany, Austria, and Switzerland
Nice to have
Experience in the packaging, cardboard, or materials handling industry
Background in automation, manufacturing technology, or logistics solutions
Familiarity with solution selling or consultative sales approaches
Working knowledge of CRM platforms (e.g., Salesforce, HubSpot)
Valid driver’s license and ability to travel independently as needed
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What We Do
Packsize International is the award-winning supply chain and sustainable packaging industry leader in North America, Europe, and Asia-Pacific. Packsize introduced On Demand Packaging® in 2002. Today, as a multinational manufacturer of advanced packaging systems and automated packaging machine technology, Packsize B2B customers receive a tailored pre-configured packaging system and optimized workflow designed to deliver the scalable performance and reliability needed for highly efficient packaging environments. Our corrugated machine systems, proprietary software, workflow design solutions, and services deliver Right-sized Packaging on Demand®. Packsize customers increase B2C engagement, satisfaction, and loyalty while improving their supply chain and sustainability requirements. Packsize Right-sized Packaging on Demand® solves both the rising price of paper and demand dilemmas that prompt unsustainable shipping practices. The right-sized box has become the preferred choice by reducing the consumption of corrugated and waste through the ability to size the shipping container to the product order.
