The Role
As a Customer Success Manager, you'll ensure customer satisfaction post-deployment, manage key customer relationships, negotiate upsell deals, and interface with internal teams to prioritize customer needs.
Summary Generated by Built In
Who we are:
Do you know warehouse managers struggling to staff their shifts, facing high turnover, and training hurdles? Ever met one who would love to operate the warehouse night and week-ends?
Our robots are designed to help with this, with a focus on pick and place tasks, handling hundreds of thousands of different products every day. We sell our solutions as a Service and we have a track record of happy customers with robots working through peak periods. We currently specialize in intra-logistic automation for the fashion, pharma and cosmetics industry and provide AI powered picking and order verification technology for AutoStores, Pocket Sorters and other systems.
Do you want to be a key part of the journey to bring AI robotics at scale in warehouses?
Can you take responsibility for customer satisfaction and growth?
If you feel you have what it takes, let's talk!
Offer essentials
- Full-time job, flexible hours with disrupting scaleup funded by top VCs from US & EU
- Possibility to work from anywhere in Europe
- The best technology in the market according to key players & integrators
- Highly experienced Tech, Ops & Project executives who just make things happen
- Great office in a very well-connected location in Warsaw, ability to work remotely
- Possibility to build the company's growth & success from the early days
- Competitive package, salary & equity
Here is why we love this job ourselves, and hope you will enjoy it too:
- We build robots powered by AI.
- We have them in production at scale and see their real impact on critical operations.
- We are still pretty small, so everyone has a direct impact on the product and how we work.
- Our team has built Google Warsaw, unicorn startups (Climate Corp), tested rocket engines and worked at top companies such as Nvidia or ByteDance. Now we shape the future of smart robotics together!
- Work in a startup culture backed by a talented global team
What you will do
- Support customer satisfaction of buying customers after their first project to deployment at scale, validated by upsell & surveys
- Lead communication with a set of key customers, understanding their needs and expectations
- Prepare offers, negotiate and close deals for any upsell at these key accounts
- Represent our company, products, services and culture with those customers and their partners
- Map and understand stakeholders at each of these customers to develop tactics and strategies
- Interface internally with Director of Customer Success, project management, product management, customer service and engineering to make sure your customer's needs are understood and prioritized and operational excellence is achieved
- Drive interactions leveraging Nomagic founders, execs and leads to engage with customers
- Proactively suggest improvements for our product, operations and services
What skills we’d like you to have:
- Engineering or technical degree (or relevant experience in sales) combined with 5+ years of customer-facing experience
- Extensive experience in automation and/or intralogistics, including ability to engage customers on solution designs
- Successful experience as logistics consultant or key account manager is a strong plus
- Very high empathy. You understand the untold and the small signals and act on them
- Excellent English & German communication
- Ability to travel up to 50% of the time
- Ability to work in a fast changing scaleup environment
What should you expect once you apply?
Recruiter Screen - 30 minutes
Hiring Manager Interview - 60 minutes
Skills Assessment Interview - 60 minutes
Onsite - half a day of interviews & discussions at the office
We make the final decision after max. 2-3 days after the onsite interview.
Important: Feedback after completing the recruitment process.
Check out our videos:
All Robots
People of Nomagic
Asos Use Case Pocket Sorter
Top Skills
AI
Automation
Intralogistics
Robotics
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The Company
What We Do
With the widespread adoption of e-commerce & multichannel sales, customers are expecting faster and high quality deliveries as well as painless processing of returns. This puts pressure on the logistics of goods, in particular in warehouses where order fulfillment requires number of repetitive pick-and-place tasks to be carried out several thousand times a day at different steps in the process, with strong peaks during high sales periods. Thanks to world-leading AI and robot control software, Nomagic provides smart pick-and-place robotic systems that adapt to multiple environments and can receive, store, sort and pack products, operating from 1 shift, 5 days a week to 24/7 depending on needs. Nomagic's first robot is now setup on a packing line at Cdiscount
