What You'll Do:
- Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across the company with Solutions Engineering, Sales, Marketing, Product, and Finance
- Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
- Proactively manage renewals processes and mitigate churn risk
- Identify upsell, cross-sell, and new use case opportunities within your portfolio of accounts to drive expansion
- Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
- Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
About You:
- Engineering B.S. degree or equivalent technical experience
- 6+ years of client facing experience, such as in account management, consulting, or program management and/or working in CPG, including packaging, with plastics and/or comparable products and processes
- Understanding of the CPG industry’s typical business models, manufacturing processes, and supplier dynamics
- Excellent verbal and written communication that flexes to be effective across levels of an organization
- Ability to independently create and deliver executive level presentations
- Expertise in manufacturing processes
- Extremely organized and are ready to dive head first into a rapidly scaling startup environment
Bonus Points For:
- MBA or equivalent business experience
- Quality Control or Quality Assurance experience
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What We Do
Lumafield is here to make it possible for humanity to solve our hardest problems as quickly as possible.
Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Lumafield’s easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
Founded in 2019, our team includes world-class researchers and industrial designers, PhDs, founders of successful startups, and zero egos.
The company is headquartered in Boston, MA and has an office in San Francisco, CA.
