Customer Success Manager, Brazil & Southern Cone

Caliza is commercial banking infrastructure for companies that operate across borders. Most global businesses still piece together several banks, FX providers and spreadsheets to move money. Caliza replaces that with one platform and API: hold USD accounts, collect and pay in 33+ currencies, and convert between fiat and stablecoins, over local rails, SWIFT or stablecoins, in minutes instead of days. On top of that, we’re building the treasury layer: programmable accounts, approval policies, automated reconciliation and working capital, run by a customer’s finance team or their AI agents.

Our customers are importers, exporters, FX brokers, payment companies and fintechs across the Americas, Europe, Africa and Asia. We’re licensed and regulated across our core markets, and our team has built financial infrastructure at Visa, Nubank, EBANX, Flutterwave, Upstart, Intuit and Silicon Valley Bank.

Initialized Capital, Better Tomorrow Ventures, Abstract Ventures, New Form Capital, QED Investors, Valor Capital and Quona Capital, along with the founders of Flutterwave, Chipper Cash, Rappi, Pomelo, Dock, Remesa Online and Anchorage.

We're hiring a Customer Success Manager who can sell. You will own a portfolio of 10–20 B2B customers across Brazil & the Southern Cone, keep them live and happy, and grow them through upsell and expansion. Retention is the floor; account growth is how this role is measured. This is a "0 to 1" role: you won't just follow a playbook, you'll help write it. You'll report to the Head of Customer Success and work closely with BD, Product, Engineering, Operations and Compliance.

What you'll do

• Proactively identify and close upsell and cross-sell opportunities across Caliza's products (USD accounts, FX, stablecoin on/off-ramps, global payouts) to grow each customer's revenue and transaction volume, and own your portfolio's expansion and NRR targets.
• Lead and resolve commercial discussions with your customers, including pricing, renewals, contract expansions and other terms, in coordination with Revenue and leadership.
• Lead customers from technical kickoff to go-live and recurring volume, and resolve issues with payment flows, API integrations and account management.
• Use data to track customer health, flag churn risk or volume drops early, and keep account activity and pipeline up to date.
• Act as the voice of the Brazilian customer within Caliza, translating local market needs into product features with BD, Product and Engineering.

What you'll bring

• 5–7 years in Customer Success, Account Management or Implementation at a high-growth fintech, payments or B2B SaaS company.
• A proven track record of hitting expansion, upsell or account growth targets. Please share the numbers: quota or target, attainment, and how you grew your accounts.
• Comfort working with APIs and explaining technical concepts to developers and business stakeholders.
• Deep understanding of the Brazilian financial landscape and payments (Pix, FX, local regulations).
• A commercial mindset: you see every customer conversation as a chance to add value and grow the relationship.
• Low ego and proactive cross-functional communication, with the ability to translate complex requirements into simple actionable plans.
• Comfort with ambiguous, fast-paced, resource-constrained environments, and excitement to build from the ground up.
• Excellent follow-through: always following up, never letting opportunities slip, and closing the loop.
• Native Portuguese and fluent English.
• Based in Brazil, with the ability to overlap a few hours a day with US Eastern time.

Benefits

Benefits vary by country of employment and may include health coverage, paid time off and holidays, a home office or equipment allowance, a professional development budget, and in-person team offsites. Candidates based outside the US may be employed through an employer of record or engaged as contractors, with pay and benefits structured to local law and market practice.

Equal opportunity employer. Caliza is an equal opportunity employer. We make employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable law. We value diverse backgrounds and encourage you to apply even if you don’t meet every listed qualification.

Accommodations. We provide reasonable accommodations to qualified applicants with disabilities and to anyone who needs one during the hiring process. To request an accommodation, contact the recruiting team.

Background screening. Because we handle sensitive financial data and regulated activity, any offer will be contingent on a background check, which may include criminal history, employment and education verification, and sanctions screening, to the extent permitted by law. In the US, we conduct screening in line with the Fair Credit Reporting Act and applicable state and local fair chance laws, and we consider qualified applicants with arrest or conviction records in accordance with those laws.

Work authorization. Candidates must be authorized to work in their country of residence. We are not able to sponsor visas for this role.

Employment terms. For US-based hires, employment with Caliza is at-will. Terms for hires outside the US follow local law.

Applicant privacy. We collect and process applicant personal data solely for purposes of evaluating applications and managing the recruitment process in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA), Brazil’s General Data Protection Law (LGPD), Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), the European Union’s General Data Protection Regulation (GDPR), and the Nigeria Data Protection Act 2023 (NDPA). We retain personal data only for as long as necessary for these purposes or as required by applicable law. Subject to applicable legal requirements, applicants may request access to, correction or deletion of their personal data, as well as exercise other applicable rights, including restricting or objecting to processing and requesting data portability.

Use of AI in hiring. We may use AI tools to support parts of the hiring process, such as reviewing applications or assessing responses. These tools assist our team but do not replace human judgment, and final hiring decisions are made by people.

Recruitment fraud. Caliza will never ask candidates for payment, banking details, or cryptocurrency during the hiring process. Official communications come only from Caliza email addresses. If you receive a suspicious message claiming to be from us, please report it to our team.