Key Responsibilities:
Adoption:
Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness.
Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations.
Usage:
Monitor client usage patterns and provide guidance to optimize solution effectiveness.
Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential.
Troubleshoot:
Quickly identify and resolve client issues to maintain high levels of client satisfaction.
Collaborate with internal teams to address any system or process-related challenges.
Travel:
Extensive travel to engage with clients
Requirements
Experience:
Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions.
Proven track record in developing strategies for increasing product usage and client satisfaction.
Skills:
Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients.
Exceptional relationship management skills to build and nurture long-term client partnerships.
Effective objection handling to address client concerns confidently and constructively.
Ability to identify and execute cross-sell and up-sell opportunities to enhance client value.
Proficient problem-solving abilities to troubleshoot issues and provide timely solutions.
In-depth industry knowledge and fluency in the local language to effectively communicate with clients.
Skills Required
- Over 3 years of experience in the collections industry
- Experience focused on client adoption of technology or financial solutions
- Proven track record developing strategies to increase product usage and client satisfaction
- Strong domain expertise in collections or analysis
- Exceptional relationship management skills
- Effective objection-handling abilities
- Ability to identify and execute cross-sell and up-sell opportunities
- Strong problem-solving abilities for troubleshooting issues
- In-depth collections-industry knowledge
- Fluency in the local language
What We Do
Yubi is the world's first possibility platform powering the discovery, investment, fulfilment of credit. We are re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. Yubi stands for ubiquitous, being present wherever our customers need us. From being a disruptor in India’s debt market to marching towards global corporate markets, we will unlock greatness together. We are on a mission to deepen and power the $120 Trillion global enterprise debt market which would unlock a GDP multiplier and thus, create massive economic value. The Yubi product suite is leading the empowerment of small, medium, and large enterprises on one side, and growing a healthy loan book for the larger Banking ecosystem on the other. As a debt platform for enterprises, lenders and investors, we offer the most comprehensive bouquet of debt products. Our suite of product offerings ensures that as a participant in the debt market - you find just what you are looking for! We believe that access to prudent finance is the right of all global citizens and that is what drives all of us here at Yubi. The future of finance starts here, propelled by technology, transparency, and mutual trust.
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