Customer Success Manager – Aven Hospitality

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Note - TPG Capital, a global alternative asset management firm, recently acquired Sabre Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Sabre Hospitality business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be supporting Aven Hospitality, which is now owned by TPG. Further information about the transition of Sabre Hospitality Solutions employees to TPG legal entities will be shared as we progress. 

We are seeking a Customer Success Manager to join Aven Hospitality’s Customer Support team, where innovation knows no borders. This team leads with impact—delivering technical expertise and proactive solutions that empower hoteliers to maximize their technology investment and drive guest satisfaction. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As a Customer Success Manager, you will work with Aven’s customers to achieve their desired commercial outcomes and drive value realization. You will serve as a trusted advisor, guiding decision-making on performance, engagement and revenue retention while partnering with commercial teams to facilitate expansion. This role requires deep hospitality industry knowledge, a proactive approach to problem-solving and the ability to navigate a dynamic global environment to help stand up this essential new function.

Responsibilities

• Execute customer engagement strategies that promote goal attainment and drive long-term value realization across a strategic portfolio.
• Partner with commercial and product teams to identify expansion opportunities and ensure successful revenue retention and contract renewals.
• Serve as the voice of the customer and a strategic liaison across operations, delivery and product teams to remove roadblocks.
• Establish customer performance baselines and develop success plans that align technology solutions with specific business objectives.
• Monitor team performance metrics and provide data-driven insights to increase impact and expand outcomes for the hospitality segment.

Preferred qualifications and education

• Minimum 5 years of experience in customer success, technical consulting, hospitality distribution or revenue management.
• Expertise in hospitality commerce including CRS platforms, guest acquisition strategies and total revenue attainment.
• Proven ability to influence cross-functional stakeholders and build strong relationships within a global matrix organization.
• Strong analytical and critical thinking skills with a focus on anticipating issues and suggesting creative alternatives.
• Excellent communication and business acumen with a demonstrated ability to foster customer success in the enterprise software space.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.