Customer Success Manager (ARIS)

Be you, join us.

We are looking for a Customer Success Manager to join our ARIS team in Netherlands.

In this role, you will work closely with key stakeholders across our customer base to ensure they realize the full value of our solutions. Partnering with cross-functional teams within ARIS, you will lead the post-sales experience for a defined portfolio of clients. Your efforts will support customer adoption, satisfaction, and long-term success - contributing directly to retention, renewals, and expansion opportunities. Additionally, you'll play an important part in shaping and advancing the evolving Customer Success practice at ARIS.

Essential Functions:

• Own and manage post-sales relationships, ensuring alignment with Sales and overall account strategy.

• Drive customer success by tracking adoption against defined value plans and conducting regular business reviews.

• Act as a trusted advisor, coaching customers on best practices and solution implementation.

• Serve as a key communication link between customers and ARIS, sharing feedback, product insights, and BPM trends.

• Support retention and growth by identifying upsell opportunities and managing escalations in collaboration with cross-functional teams.

• Promote customer advocacy by connecting clients with Marketing for success stories and increasing ARIS visibility in the market.

Minimum Requirements:

• Proven experience in a customer-facing role (e.g., Customer Success, Consulting, Pre-Sales, or Technical Account Management).

• Strong presentation, communication, and interpersonal skills - both virtually and in-person.

• Demonstrated ability to meet targets and manage large, complex projects or programs.

• Skilled in navigating technical conversations and handling escalations with professionalism.

• Highly organized, self-driven, and effective at cross-functional collaboration.

• Understanding of BPM Methodologies and best practices.

• Willing and able to travel as needed to engage directly with customers.

• Business fluent in English and Dutch.

Nice to Haves:

• Experience with using/implementing ARIS or BPM equivalent (absolute plus).

• Proven track record of contributing to significant initiatives in transformation, operational excellence, compliance, and risk management, in roles ranging from consultant and subject matter expert to project manager.

• Business fluent in another language would be useful.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.  

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool. 

To all recruitment agencies: Software AG does not entertain unsolicited CVs without prior approval from Software AG's Talent Acquisition Team. Kindly refrain from sending CVs to our job’s alias, Software AG employees, or any other organizational location without explicit consent. Software AG assumes no responsibility for any fees associated with unsolicited CVs.

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