The Role
The Customer Success Manager will enhance customer satisfaction by providing education on Revinate products, managing renewals, and fostering strong client relationships to drive growth in the APAC region.
Summary Generated by Built In
Revinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform helps capture, convert and retain guests with strategies and services that maximize direct booking revenue. This combination maximizes the lifetime value of each guest through personalized and targeted campaigns across the guest journey. Revinate Marketing has won 1st place for Hotel CRM & Email Marketing in the HotelTechAwards five years in a row!
Overview
The Revinate Customer Success Manager for APAC (CSM) will lead the post-sales efforts in building processes and procedures that are successful and repeatable in delivering value to the Revinate customer. The ideal candidate brings a proven record of success in a SaaS technology company where they have helped drive customer adoption, had responsibility for revenue retention, and demonstrated an ability to drive growth in their assigned accounts. This person will work best in a dynamic, technology driven environment utilizing phone and onsite interactions to effectively manage a high velocity of activity.
Goals
- Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.
- Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support.
- Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.
- Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
What You'll Do
- Superuser of all Revinate products, know it all inside out
- Provide coaching and education to improve adoption of the Revinate products by every customer
- Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
- Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
- Building relationships beyond the day-to-day customer contact to ensure engagement across the organization
- Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
- Renewals – manage renewals with existing customers
- Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales
What You'll Bring
- Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
- Strong technical knowledge, and negotiation skills
- Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
- Must be a self-starter; little supervision is required.
- Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.
- Hospitality experience is a plus.
- Travel is required
What We Can Offer
- Competitive salary & quarterly bonus
- Benefits Package: Comprehensive Medical for you and your family
- Time off: Annual Leave and Parental Leave for those expecting new family members
- Extraordinary culture: Focused on learning and every employee’s personal and professional development
- Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.
- Amazing location: our Singapore office is centrally located in the CBD
#LI-Hybrid
#AE-1
Excited?! Want to learn more? Apply Now!
Our Core Values:
One Revinate - United & Strong, on a single mission together
Built on Trust - It’s the foundation of everything we do
Expect Amazing - We think, dream & deliver big
Customer Love -- When the customer wins, we win
Make it Simpler -- Apply it to everything we do
Hungerness -- Feel it, follow it, be relentless about our success
Grounded in Gratitude - We’re glad to be here & make the most of every day
Revinate Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Revinate complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Revinate is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complementary.
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The Company
What We Do
For hospitality professionals, getting and keeping profitable guests is tougher than ever. NAVIS has created a platform with a proven plan that helps Reservations, Revenue Management, and Marketing truly operate as one team and make more money.
We’ve been serving the hospitality business since 1987. Our corporate headquarters is located in beautiful Bend, Oregon, with growing offices in both Orlando, Florida, and Reno, Nevada. In addition to offering a suite of CRM services that are unique in the industry, we also have a company culture based on integrity, hard work and fun!
We’ve been honored with the Top Workplaces award by The Oregonian for four consecutive years, one of the 2016 Top 100 Workplaces in Central Florida, and one of the Northern Nevada Human Resources Association’s 2017 Best Places To Work, we are proud to be one of the best places to work, and we’re proud to be the only complete CRM for hospitality.
