Goals
- Customer Success: All customers must be DELIGHTED with Revinate and our service, not just satisfied.
- Customer Management: CSMs are a single point of contact with support from other groups such as Professional Services, Education and Technical Support.
- Renewals: Success is driven by high NPS and Renewals. You will be responsible for growth and retention of accounts in the APAC region.
- Product Support: Understand the requirements of customers, with use cases. Prioritize them for review with the Product team.
What You'll Do
- Superuser of all Revinate products, know it all inside out
- Provide coaching and education to improve adoption of the Revinate products by every customer
- Conduct regular customer reviews/virtual workshops to identify areas of strength and areas for improvement
- Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings
- Building relationships beyond the day-to-day customer contact to ensure engagement across the organization
- Bring intelligent product feedback and recommendations from customers back to the Revinate Product team
- Renewals – manage renewals with existing customers
- Upsells – educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales
What You'll Bring
- Strong knowledge of account management, including presentation skills, and short/mid/long term opportunity management is essential.
- Strong technical knowledge, and negotiation skills
- Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals
- Must be a self-starter; little supervision is required.
- Candidates must be able to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
- 2+ years of experience in account management, consultative sales, and /or business consulting, preferably within a SaaS model.
- Hospitality experience is a plus.
- Travel is required
What We Can Offer
- Competitive salary & quarterly bonus
- Benefits Package: Comprehensive Medical for you and your family
- Time off: Annual Leave and Parental Leave for those expecting new family members
- Extraordinary culture: Focused on learning and every employee’s personal and professional development
- Amazing co-workers: You'll be surrounded by a passionate, high performing, collaborative team that can help you learn something new every day.
- Amazing location: our Singapore office is centrally located in the CBD
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What We Do
Revinators are everywhere, pursuing their passions, laughing, caring, arguing too, at times. It is hard to forget a Revinator when you have met one.
Mountain bikers, surfers, sunflower plant nurturers, golfers in California, Oregon, London, Singapore, Amsterdam, Bali.
What ties us together then?
Energy. And a determination that we can transform the hospitality industry - beyond what we have already done. We don’t just believe that, we have demonstrated that already. Come in, look closer and you will see what we mean.
We are here to show hoteliers that when they access the data they own and leverage it to drive deeper connections with their guests, they are going to drive direct revenue in spades. We have the skill to wield the technology to deliver results.
Want to understand that better? See what’s cooking under the hood? Or maybe you need a slice of our energy?
Connect with us.
We are looking for more Revinators to join us.
Want more details right here, right now? Here are some numbers then.
--> 480. The number of people around the world who will answer “Yes!” if you asked, “Any Revinators here?”
--> 4. We have global offices in California, Oregon, Amsterdam and Singapore. And we support people working remotely.
--> $100M. We are going to walk past that annual revenue figure soon. Watch us (or join us maybe). And we are profitable too.
We’d tell you about all the awards we won but we lost count. Awards like 4 X Top Place to Work. 4 x #1 CRM/Marketing product from Hotel Tech Report.
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