Customer Success Manager – APAC

As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while collaborating closely with cross-functional teams globally. At this exciting stage of Drata’s growth, you’ll help extend our high-touch model to APAC, becoming a trusted advisor in customers’ journeys toward compliance and continuous value realization.

What you’ll do:

• Serve as the primary point of contact for APAC customers, guiding overall relationships to increase adoption, expansion, and retention.
• Work collaboratively across Customer Success, GTM, Operations, and leadership teams to deliver customer value and uncover revenue opportunities.
• Partner with Account Managers to ensure value-selling throughout the customer journey, from onboarding through renewal.
• Use data and metrics to inform customer engagements, monitor success, and proactively identify risks.
• Establish cadence meetings (weekly, monthly, quarterly) with customers to review business objectives, KPIs, product adoption, and compliance milestones.
• Conduct QBRs with senior and executive stakeholders across APAC customer organizations.
• Build deep expertise in Drata’s platform and advise on best practices for security, compliance, and audit readiness.
• Expand relationships across customer organizations, including with compliance, security, and technical stakeholders.
• Collaborate with global colleagues, sometimes outside of standard APAC working hours, to ensure alignment with worldwide strategy.
• Travel occasionally within APAC for customer meetings, industry events, or team collaboration.

What you’ll bring:

• 5+ years in a Customer Success role in B2B SaaS (experience in APAC region strongly preferred).
• Background in Security, Compliance, and/or GRC is strongly valued.
• Bachelor’s degree or equivalent professional experience.
• Familiarity with tools such as Slack, Zoom, Salesforce, Catalyst, and Google Workspace.
• Experience with Jira, Gong, Sigma/data dashboards, Notion, or similar tools is a plus.
• Exceptional communication skills (written and verbal) with ability to engage senior stakeholders.
• Strong organizational skills, able to manage multiple priorities across regions.
• Resilience, adaptability, and a collaborative, customer-first mindset.
• Demonstrated success in a high-growth SaaS environment.

Benefits:

• Supplemental Health Benefits Offered
• Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
• Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
• 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
• Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office

This role will receive a competitive base salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs).  The expected range of On-Target Earnings for this role is AUD $151,700 - $234,200, subject to change.

A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.