Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide.
Location: Singapore
About Fireblocks
Fireblocks is an enterprise-grade platform providing secure infrastructure for moving, storing, and issuing digital assets. Through the Fireblocks Network and MPC-based Wallet Infrastructure, we help financial institutions securely build, run, and scale their digital asset operations — protecting assets from cyber-attacks, internal collusion, and human error. Fireblocks is a recognized leader in digital asset infrastructure, trusted by institutions worldwide.
About the Role
The Customer Success Manager is responsible for building and maintaining relationships across a portfolio of customers, enabling them to realize value from the Fireblocks platform. As a trusted advisor, you will leverage your domain expertise to drive adoption, proactively resolve risk, and secure renewals across your book of accounts. You will work closely with Sales, Support, Product Management, and the broader Customer Success team to ensure customer success.
Key Responsibilities
- Manage a portfolio of customers, applying scalable, repeatable playbooks to drive adoption efficiently
- Establish regular touchpoints to track progress against adoption goals and technical objectives
- Identify targeted key accounts within your portfolio and partner with the commercial team to grow those accounts through upsell and expansion opportunities
- Develop trusted advisor relationships with key stakeholders across your portfolio
- Translate customer product usage data into actionable guidance for customers
- Monitor customer health scores and predictive risk indicators to flag and resolve at-risk accounts proactively
- For targeted key accounts, provide contract utilization pacing and deeper account reviews as part of regular check-ins
- Support deployment and operational best practices across all customer communication channels, including email, web calls, Slack, and mobile
- Collaborate cross-departmentally to resolve common integration issues and surface recurring customer problems
- Apply customer health scoring and risk management fundamentals to prevent and resolve risk at scale
- Drive communication and customer advocacy to ensure a consistent customer experience across the portfolio
Qualifications
- Bachelor's degree with 1–3 years of experience in Account Management, Customer Success, or a related SaaS/tech role
- Business-level proficiency in English is required
- Business-level proficiency in additional APAC languages (e.g., Mandarin, Korean, Japanese) is not mandatory, but considered a plus
- Comfort and familiarity with AI tools to drive efficiency in account management, reporting, and customer communication
- Comfort managing a portfolio of accounts efficiently, using scalable processes over highly bespoke engagement
- Ability to translate business requirements into business value, and collaborate with Sales to promote value-driven solutions
- Strong communication and organizational skills
- Experience in technical account management, or supporting customers on complex/technical platforms, is preferred
What Sets You Apart
- An out-of-the-box thinker who finds creative, scalable solutions to serve a large portfolio efficiently
- A strong personal drive to grow your book of business and take ownership of portfolio-level outcomes
Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.
Please see our candidate privacy policy here.Skills Required
- Bachelor's degree
- 1–3 years of experience in Account Management, Customer Success, or a related SaaS or technology role
- Business-level English proficiency
- Comfort and familiarity with AI tools for account management, reporting, and customer communication
- Ability to efficiently manage a portfolio of accounts using scalable processes
- Ability to translate business requirements into business value and collaborate with Sales
- Strong communication and organizational skills
- Business-level proficiency in an additional APAC language, such as Mandarin, Korean, or Japanese
- Experience in technical account management or supporting customers on complex technical platforms
Fireblocks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fireblocks and has not been reviewed or approved by Fireblocks.
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Healthcare Strength — Healthcare is described as premium, with comprehensive medical and mental-health coverage and access to tax-advantaged accounts highlighted in public materials. Wellness resources such as gym programs and mindfulness tools further reinforce the health focus.
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Leave & Time Off Breadth — Time off is framed as generous and flexible, and paid parental leave is explicitly included. Family-forming reimbursement is also called out, broadening support for different life stages.
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Equity Value & Accessibility — Equity is presented as a meaningful part of total compensation, with job postings emphasizing stock options alongside competitive salary. Many roles also reference target bonus or OTE components.
Fireblocks Insights
What We Do
For institutions that need to store and move digital assets without the operational or security headache. Fireblocks streamlines operations by bringing all your exchanges, OTCs, counterparties, hot wallets, and custodians into one platform. Wallets, deposit addresses, and API credentials are secured using patent-pending chip isolation technology and the newest breakthrough in cryptography (MPC). Institutions are using Fireblocks to move funds securely in seconds – instead of hours.
