Jobs at Fireblocks

Provides frontline technical support for Fireblocks’ SaaS platform across the APAC timezone. Owns customer issues through resolution, performs real-time troubleshooting via Slack, documents cases, escalates complex problems, and collaborates with senior support, Site Reliability, DevOps, Product, and Engineering teams during outages. The role operates within a 24/7 support environment and may include weekend and holiday coverage, but no night shifts.

Design and build AI-driven systems, analyze large datasets, optimize LLM performance, manage business stakeholder projects, and ensure production-grade analytics solutions.

Leads global total rewards programs, including annual and mid-year compensation reviews, salary architecture, benchmarking, pay equity, benefits design, budgeting, and compliance. Owns Radford, HiBob, and Pave workflows; partners with People Operations, Talent Acquisition, Finance, and business leaders on offers, compensation planning, reporting, and employee communications. This is a hands-on, one-year fixed-term role requiring three office days per week.

Lead Fireblocks’ global total rewards strategy, including annual and mid-year compensation reviews, salary architecture, market benchmarking, pay equity, benefits programs, budgeting, and compliance. Manage Radford, HiBob, and Pave workflows while partnering with People Operations, Talent Acquisition, Finance, and business leaders. Develop compensation communications, support offer approvals, and refine rewards programs across international markets. This is a one-year fixed-term contract requiring three days per week in the office.

Manage a portfolio of APAC customers, driving adoption, platform value, renewals, account expansion, and customer advocacy. Build trusted stakeholder relationships, monitor health scores and risk indicators, translate product usage into actionable guidance, support deployments and operational best practices, and collaborate with Sales, Support, and Product to resolve integration issues and improve customer outcomes.

Lead enterprise sales growth across Japan for Fireblocks’ digital asset infrastructure platform. Responsibilities include achieving revenue targets, prospecting financial institutions and technology partners, developing territory and account plans, managing customer relationships, collaborating with BDRs, sales engineers, business development, and GTM teams, supporting partner co-sell motions, and maintaining CRM records. The role requires complex deal-closing experience in financial services or fintech and fluency in English and Japanese.

Owns end-to-end technical delivery of Fireblocks implementations for major banks and financial institutions across EMEA. Responsibilities include solution architecture, API integration, security architecture, deployment, enterprise integration, reusable architecture development, technical leadership, and customer delivery. The role also supports pre-sales through technical discovery and solution design, while coordinating across Sales, Product, R&D, and customers to resolve complex integration challenges.

Lead end-to-end technical delivery of Fireblocks implementations for major APAC banks and financial institutions. Responsibilities include enterprise architecture, API integration, security design, deployment, documentation, and production transition. The role coordinates complex integrations across banking, custody, tokenization, and Travel Rule systems, develops reusable architecture patterns, supports pre-sales solution design, and mentors technical teams while partnering with Sales, Product, R&D, and customers.

Lead day-to-day operations and governance for Fireblocks’ Liechtenstein payment institution. Serve as the primary FMA contact, oversee AIS/PIS delivery, regulatory reporting, audits, outsourcing, business continuity, incident management, onboarding, data governance, risk controls, and financial governance. The role ensures compliance with PSD2/ZDG, DORA, AML/CFT, ICT, and outsourcing requirements while supporting executive management and broader regulated group activities.

Leads integrated B2B marketing strategies across events, content, social media, and paid digital campaigns in the Americas. Partners with sales and demand generation teams to plan events, manage vendors and budgets, create branded experiences, nurture leads, and analyze campaign ROI. Oversees event communications, logistics, sponsorships, swag inventory, project documentation, and post-event recommendations. International travel is required.

Drive enterprise sales growth across UK Crypto Native, Web3, and traditional financial services accounts. Responsibilities include achieving revenue targets, prospecting, territory and account planning, building customer relationships, collaborating with BDRs, sales engineers, and go-to-market teams, acquiring net-new logos, closing complex deals, and maintaining CRM records.

Own full-cycle recruiting for go-to-market roles while advising Sales and Marketing leaders on talent markets, compensation, sourcing strategy, and competitive intelligence. Build proactive talent pipelines, recruit passive candidates, improve hiring speed and quality, monitor recruiting metrics, resolve process bottlenecks, and partner with People Operations and hiring managers on compliant, inclusive hiring practices.

Investigate and triage security alerts, perform host-based and malware analysis, coordinate incident response and containment, develop reports and remediation plans, tune detection controls, evaluate security solutions, and create SIEM queries and dashboards for advanced threat monitoring. The role requires weekend and night shifts and collaboration with business and technical stakeholders.

Support EMEA sales by delivering technical demos, PoCs, and solution designs that integrate Fireblocks' MPC-based wallet infrastructure and APIs. Lead RFP responses, guide onboarding, present to stakeholders, and collaborate with Product, R&D, and Security to tailor secure, scalable digital-asset solutions.

Lead strategic consulting for payments institutions on digital asset initiatives, develop business cases, advise C-levels, partner with enterprise sales, inform product strategy, produce market research and thought leadership, and coordinate cross-functional teams to deliver solutions.

Lead APAC sales operations to improve GTM efficiency and sales productivity. Deliver forecasting, pipeline analytics, territory design, CRM hygiene and enablement. Partner cross-functionally on strategic initiatives, support BDR/SDR activities, run QBRs, and lead Salesforce/CPQ projects and special analyses to drive data-driven decisions.

Lead technical delivery of Fireblocks implementations for large banks and financial institutions across design, integration, and deployment. Own transition from deal close to production, define security and API architecture, steer complex integrations (core banking, custody, tokenization, Travel Rule), support pre-sales, and codify reusable architectures and playbooks.

Design and implement native mobile SDKs, focusing on performance and reliability. Own features end-to-end and build secure, reliable SDK components for wallet operations. Collaborate with teams for quality and operational excellence.

Provide frontline technical support for Fireblocks' SaaS platform, resolving customer issues via Slack and other tools, escalating complex cases, participating in incident response, documenting cases, and contributing to process improvements. Work US-Pacific hours on a fixed Wed–Sun schedule after training, collaborating with internal teams to ensure customer success in crypto and DeFi environments.

Drive enterprise sales across Germany, Austria, and Switzerland, targeting crypto-native and financial services accounts. Responsibilities include achieving revenue targets, prospecting, territory and account planning, building customer relationships, collaborating with BDR, GTM, and Sales Engineering teams, maintaining CRM data, and closing complex software or institutional sales deals in financial services, fintech, cybersecurity, blockchain, or cryptocurrency.