Job Context
Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. There has never been a more exciting time to join us. We’re looking for a Customer Success Manager who can blend strong relationship management with commercial acumen—driving product adoption, retention, and meaningful account growth.In this hybrid role, you’ll act as a strategic advisor to your customers while also identifying opportunities to expand their usage of Simpro. You’ll work closely with customers to maximise the value they get from the platform, ensure successful renewals, and uncover cross-sell and up-sell opportunities that help them run their businesses more efficiently.
What You’ll Do
Drive Adoption, Value & Customer OutcomesMaintain regular, proactive communication with your portfolio of customers to ensure they are fully utilising Simpro and seeing measurable business impact.
Understand customer workflows, identify optimisation opportunities, and recommend best practices to increase product adoption.
Provide hands-on support—via calls, emails, and occasional site visits—to troubleshoot issues and deliver an exceptional customer experience.
Own the renewal process for your accounts, ensuring customers are supported, engaged, and confident in Simpro’s long-term value.
Identify opportunities to expand accounts through additional modules, services, and training that improve customer outcomes.
Act as both a trusted advisor and a strategic partner, guiding customers through their Simpro journey and advocating for the solutions that best meet their needs.
Partner closely with Sales, Product, Support, and Implementation teams to provide a seamless customer experience.
Act as the voice of the customer—sharing insights, feedback, and trends that influence product improvements and internal processes.
Build strong, lasting relationships with stakeholders across all levels of customer organisations.
Serve as the customer’s go-to expert for Simpro, providing updates, new feature walk-throughs, and strategic recommendations.
What You’ll Bring
Experience in a customer-facing role such as Customer Success, Account Management, or similar within a SaaS environment.
A customer-first mindset with a passion for helping businesses get more value from their technology.
Strong interpersonal, relationship-building, and communication skills.
Ability to identify customer needs, solve problems quickly, and translate technical concepts into simple, actionable insights.
Commercial awareness with the confidence to recommend additional products or services when they will genuinely benefit the customer.
Tech-savvy, eager to learn, and comfortable navigating complex software.
Able to thrive under pressure and collaborate effectively with colleagues across the organisation.
What We Can Offer You
Leave to foster personal connections, health & overall well-being
Employee Assistance Program
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
A range of other fantastic benefits!
Click here to find out more about working at Simpro Group!
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Visit simprogroup.com/au/company/careers to learn more about us and our values.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
Top Skills
What We Do
Simpro is the total business management software for commercial trade service businesses. From job quoting and scheduling to inventory tracking, invoicing and everything in between, Simpro's smart technology solutions and expert long-term support help businesses build, repair and power their future with complete control over operations.
Led by CEO Gary Specter and headquartered in Brisbane, Australia, Simpro supports more than 8,000 businesses and 200,000 users worldwide in the electrical, plumbing, HVAC, security and fire protection industries with 400+ employees in six global offices.
In November 2021, Simpro acquired Clockshark, a US-based timesheeting and scheduling platform and AroFlo, an Australian-based job management software provider.
Our company is seeing tremendous growth globally and especially in the US. As our team grows, so do our opportunities! Join us! We'd love to have you along for the ride!
Why Work With Us
We are ONE Team.
No heroes. No egos. Just a diverse community of passionate people rolling up their sleeves and working hard to deliver exceptional technology, service and outcomes to each and every customer every day. Our values guide us:
We are One Team
We Innovate
We Own It
We Care
We Have Fun
We Understand
Gallery
