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Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.
**This is an 8 Month B2B Contracts for candidates located in Poland only**
We're looking for a customer-focused, commercially minded Customer Success Manager to join our Customer Success team on a fixed-term basis, covering leave for one of our CSMs from approximately October 2026 to May 2027.
This is a temporary assignment covering an existing, established portfolio — you will inherit a mixed book of business of roughly 20% strategic enterprise accounts and 80% mid-market and SMB customers across Ratings & Reviews (UGC) products. The role is ideal for someone who enjoys balancing high-touch strategic engagement with efficient, scalable customer success practices, and who can ramp up quickly on an inherited portfolio with strong handover support from the outgoing CSM and the wider team.
You'll help customers achieve measurable business outcomes, drive product adoption, protect retention (team GRR target of 95%), and identify opportunities for growth — managing your portfolio through a combination of one-to-one engagement and digital, one-to-many programmes.
HOW WE’LL BE WINNING TOGETHER DAY TO DAY
Customer Success & Relationship Management
- Take ownership of an inherited portfolio of enterprise, mid-market and SMB customers for the duration of the cover period, maintaining continuity of relationships and momentum built by the outgoing CSM.
- Build trusted relationships with key customer stakeholders quickly, adapting your engagement model based on account size and complexity.
- Maintain and execute existing Success Plans for strategic customers while driving scaled success initiatives for SMB accounts.
- Lead Business Reviews (QBRs/EBRs) for enterprise customers and value reviews where appropriate for commercial accounts.
- Proactively monitor customer health in ChurnZero, identify risks, and execute mitigation plans (including formal risk mitigation journeys) before issues impact retention.
Adoption & Customer Outcomes
- Drive product adoption and ensure customers realise measurable business value across your portfolio.
- Analyze usage data, customer engagement and business objectives to identify opportunities to improve adoption.
- Deliver onboarding, enablement and customer education through a combination of direct interactions and digital content.
- Encourage customers to adopt new features and best practices.
Retention & Commercial Growth
- Own customer retention and renewal execution across your portfolio, using Salesforce and NetSuite to manage opportunities, quotes and contract renewals in line with team renewal processes.
- Identify expansion opportunities and partner with Sales/Account Executives on upsell and cross-sell motions.
- Support renewal planning by ensuring customers clearly understand the value delivered, following the team's established renewal playbook and handover documentation.
- Promote customer advocacy through case studies, references and participation in customer programmes.
Scaled Customer Success
- Use health scores, usage signals and customer segmentation (Enterprise / Medium / Small) to prioritise your time effectively across a high-volume book of business.
- Maintain a high-quality customer experience across the full portfolio for the duration of the assignment.
- Flag opportunities to improve Customer Success processes and contribute ideas for greater scalability and efficiency, feeding these back to the permanent team ahead of handback.
Cross-functional Collaboration
- Partner with Sales, Product, Support, Professional Services and Marketing to deliver an outstanding customer experience.
- Capture and communicate customer feedback to influence product improvements and future roadmap decisions.
- Maintain accurate, up-to-date customer information, health status, risks and success activities in Salesforce and ChurnZero, ensuring a clean handback of the portfolio at the end of the assignment.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 3–6+ years of experience in Customer Success, Account Management or a similar customer-facing SaaS role.
- Experience managing a mixed portfolio of customers, including SMB and enterprise accounts.
- Proven success driving customer retention, adoption and commercial growth.
- Comfortable stepping into an existing portfolio at pace, absorbing handover documentation and building customer trust quickly.
- Strong communication skills with the ability to engage everyone from day-to-day users to senior decision-makers.
- Excellent prioritisation and organisational skills, with the ability to manage a high-volume portfolio effectively.
- Data-driven approach to customer management and decision making.
- Available to start in October 2026 and commit through to approximately May 2027, including a short overlap/handover period at the start and end of the assignment.
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
GDPR/CCPA
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
Skills Required
- 3-6+ years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role
- Experience managing a mixed portfolio of SMB and enterprise customers
- Proven success driving customer retention, product adoption, and commercial growth
- Ability to step into an existing portfolio quickly, absorb handover documentation, and build customer trust
- Strong communication skills with day-to-day users and senior decision-makers
- Excellent prioritization and organizational skills for managing a high-volume portfolio
- Data-driven approach to customer management and decision-making
- Availability to start in October 2026 and commit through approximately May 2027
- Availability for a short overlap and handover period at the beginning and end of the assignment
- Candidate must be located in Poland
Syndigo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Syndigo and has not been reviewed or approved by Syndigo.
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Leave & Time Off Breadth — Time off options include generous PTO alongside parental/adoption, grandparent, and bereavement leave, plus paid volunteer time and Summer Fridays. Feedback suggests these policies are viewed as a strength that supports work–life balance.
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Healthcare Strength — Healthcare offerings include two Blue Cross Blue Shield medical plans (PPO and HDHP with HSA contribution), dental, vision via EyeMed, mental-health/EAP support, and life and disability coverage. Company materials and third‑party listings depict a comprehensive, modern health suite.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks include weekly meeting‑free quiet hours, a hybrid work rhythm, wellness programs, tuition reimbursement, recognition programs, and charitable gift matching. Feedback suggests these extras round out the package and are appreciated alongside core benefits.
Syndigo Insights
What We Do
Syndigo is the industry’s only trusted single-source provider of consumer product information and content from supply chain to end customer utilization, offering a powerful end-to-end product content experience across multiple industries. Syndigo is raising the standard of what great product experiences can be.
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