The Customer Success Manager (CSM) is responsible for the day-to-day commercial performance and delivery of Criteo’s retail media partnerships with retailers. The role focuses on executing agreed retailer strategies and plans, delivering a high-quality insight-led service, unlocking growth opportunities, proactively managing risks and ensuring strong operational & campaign performance. Working closely with Demand, Analytics, Solutions and Technical teams, the CSM ensures Criteo solutions are successfully adopted and driving measurable growth. Your tasks will include (but are not limited to) :
Retailer Performance:
- Execute the retailer strategy and annual plan defined with the market Lead.
- Responsible for tracking and delivering against key partnership KPIs.
- Monitor day-to-day revenue pacing, alerts and proactively investigate trends, deviations and under-delivery.
- Provide regular retailer and internal updates covering performance, risks, wins and opportunities.
Data, Insights & Technical Support:
- Leverage reporting tools to create custom analyses that surface actionable insights, growth opportunities and potential risks.
- Respond to analytics and troubleshooting requests within SLA, escalating where needed.
- Maintain and update retailer documentation (business rules, creative specs, calendars, insights).
- Support retailers with access to data and reporting via UI and API.
- Partner with Technical Solutions on integrations, QA and ongoing optimisation.
QBRs & Stakeholder Engagement:
- Support with the preparation and execution of Quarterly Business Reviews.
- Coordinate internal stakeholders and lead performance and opportunity narratives.
- Capture actions, follow-ups and ensure progress against agreed initiatives.
Campaigns, Activation & Optimisation:
- Support the activation and scaling of Sponsored Products, Onsite Display and Offsite solutions.
- Collaborate with Demand teams to drive spend, optimise performance and flag risks early.
- Educate retailer teams on campaign best practices, forecasting and media planning.
Operational & Financial Oversight:
- Act as a point of contact for billing queries and invoice sharing.
- Coordinate with internal teams to track payment status when required.
- Fluent in English; additional European languages are a plus (Spanish, Italien, Polish or Czech ...)
- Experience in customer success, account management or partnerships within retail media, ad tech or digital advertising
- Strong analytical mindset with the ability to translate data into actionable insights
- Excellent stakeholder management and communication skills
- Comfortable working cross-functionally in a fast-paced environment
- Detail-oriented, proactive and solutions-focused.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Skills Required
- Fluent English
- Experience in customer success, account management, or partnerships within retail media, ad tech, or digital advertising
- Strong analytical mindset and ability to translate data into actionable insights
- Excellent stakeholder management and communication skills
- Comfort working cross-functionally in a fast-paced environment
- Detail-oriented, proactive, and solutions-focused approach
- Additional European language such as Spanish, Italian, Polish, or Czech
Criteo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Criteo and has not been reviewed or approved by Criteo.
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Healthcare Strength — Health insurance and wellness/mental-health support are described as strong parts of the package, with high reported satisfaction for medical, dental, and vision coverage. Feedback suggests these offerings contribute meaningfully to overall benefits satisfaction.
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Retirement Support — A 401(k) with company match is highlighted positively, with mentions of a 3%–5% match being common in recent reports. Feedback suggests the retirement program is a valued component of total rewards.
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Leave & Time Off Breadth — Paid vacation, volunteer time off, and additional summer days are emphasized, and time flexibility is repeatedly praised. Feedback suggests this breadth supports work-life balance perceptions.
Criteo Insights
What We Do
Criteo is a global technology company that powers the world’s marketers and media owners with trusted and impactful advertising through our world-leading Commerce Media Platform, a suite of products that activates the world’s largest set of commerce data to drive better commerce outcomes. We help thousands of brands, publishers, and retailers reach and monetize audiences and are committed to supporting a fair and open internet that enables discovery, innovation, and choice.
