Customer Success Management - SAS (LATAM) | Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

The Solution Area Specialist directly supports specific Microsoft Solution (Azure, Security, Infrastructure) to provide Presales Technical Assessments to customers and partners, works closely with Management and Sales teams to ensure that provides exemplary customer service and technical assessment in sales opportunities and remove blockers in the process. As a specialist you will ensure each customer contact will be a friendly, professional, and encouraging experience to accurately address the needs of the customer.

•  Provide technical enablement to clients developing applications

•  Provide solution to complex problems

•  Advise clients on the right platform technologies to implement

•  Set up development environments and replicate client problems

•  Communicate in a clear and understandable manner with clients, using the appropriate level of technical language

•  Train teams on platforms and associated technologies

•  Mentor other members of the team

•  Own problems through to resolution

•  Ability to successfully communicate with contacts via phone, email and instant message channels on a daily basis

•  Appropriately communicate the business value of appropriate cloud technologies and facilitate the successful assessment of the platform

•  Work with clients around existing support programs to build roadmap and facilitate development of applications

•  Having good interpersonal skills and a positive attitude toward clients and coworkers.

•  Ability to identify customer budget, timeline, decision making processes and create buying vision with customer

•  Communicating information about client conversations accurately and escalating to the appropriate levels where appropriate

#LI-LATAM

Key essentials:

• Solid knowledge in Azure, Security, Infrastructure, Informatic Environment.

• Onboarding clients and expanding their cloud technologies 

• Customer Success or Account Management experience 

• Skills: CRM, MSFT Certification desirable AZ-900.

• Experience selling Microsoft products and other software solutions.

Preferred Qualifications:

• 2 years of experience in IT sales, consulting role focused on solution infrastructure.

• Interest in expanding industry knowledge through training and certifications 

• Bachelor's degree in computer science, Information Technology, Engineering or related field.

• Language(s) Required: Spanish and English - level C1 required.

• Available to work based on a hybrid model (typically two days per week in the office).

#LI-LATAM

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.