The Alpega Group is looking for a Customer Success Representative. This role will be part of our Freight Exchange for the Italian team. This role is based in Barcelona.
The Alpega Group is a fast-growing, leading software company that offers modular solutions to manage transportation end-to-end and enable our customers to achieve greener transportation processes, with 35+ years in the business.
As part of the Group, Alpega Freight Exhange is the leading freight exchange in Europe. We match spot shipments and truck capacity through our platform. We offer our freight exchanges services through Teleroute, Wtransnet, and 123Cargo.
FInd more about our clients and services here Freight and Truck Exchange | Teleroute
In this position you will:
- Take care of our Italian customer portfolio
- You will be the full owner of the on boarding and life cycle of our customers.
- You will focus in retention and renewal of existing clients (B2B)
- Customer support via phone and e-mail
- Solve customer concerns and escalate issues when appropriate.
- Take ownership of new customers by onboarding and helping them configure their accounts.
- Implement customer development strategies by taking care of the clients in initial guidance, technical support and training services.
- Support the Controlling Department in the process of cancellation, cash collection and debt mediation..
- You will be using Salesforce as CRM, Tableu for information and Teleroute platform.
We do have a match if you bring the following:
- Over 1 year experience working in sales or customer service is ideal.
- Native Italian speaker.
- Proficiency in Spanish (English is a plus but not mandatory).
- You need to live within travel distance of Barcelona.
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player able to build good relationships with team and clients.
- Optimal negotiation skills and proactive mindset.
- Experience with Salesforce will be a plus.
WHAT WE OFFER YOU
- A competitive salary package, with additional legal benefits focused on your well-being, work flexibility and career growth.
- A permanent contract.
- Gaining experience in the supply chain and logistics, with a dynamic business growth and agile way of working.
- Hybrid working model
- An international working environment, with over 40 nationalities in the Alpega Team.
- You will be able to impact the future of sustainability in the transportation industry, both for our clients and as well with our internal initiatives.
Learn more about Life at Alpega: https://www.linkedin.com/company/alpegagroup/life/
Our commitment to you
The Alpega Group has 500 collaborators with over 40 nationalities, based in our different locations. We are a global team, with different backgrounds, races, faiths and genders. We commit to ensuring that everyone feels included, has equal opportunities to learn and grow and is happy at work.
If you require any additional support with your application, reach out to the Talent Acquisition specialist for this position, so we can make arrangements for you.
Good luck with your application! We look forward to hearing from you.
Learn more about Life at Alpega: https://www.linkedin.com/company/alpegagroup/life/
Life at Alpega
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What We Do
Alpega Group is a global leader in logistics SaaS software, dedicated to delivering comprehensive end-to-end solutions for all transport requirements. Our mission is to empower shippers, forwarders, and carriers through efficient digitalization, addressing today’s logistics challenges and driving smarter logistics for a greener tomorrow. Leveraging extensive carrier-based assets, Alpega provides tangible benefits in Transport Execution, Freight Planning, Freight Sourcing and Payment, Dock Scheduling, and Data Insights. As the only SaaS provider offering Transport Management Systems (TMS) for shippers, and with an 80,000-strong open carrier network that covers about 10% of all commercial trucks in Europe, we lead in innovation and efficiency. Our connectivity extends through three premier freight exchanges in Europe, with notable leadership in Iberia, Romania, Central, and Southeastern European regions, facilitating seamless matching of freight loads with transportation capacity. With over three decades of transportation expertise, we help businesses streamline their supply chain planning and execution, reducing costs and increasing visibility. Our community of 80,000 carriers and 200,000 members is seamlessly connected daily, efficiently managing vital transport operations. This network harnesses the power of collective intelligence, driving data-driven insights and optimizations across the logistics ecosystem, and creating a network effect that adds significant value for our customers. Operating in 80 countries, Alpega boasts a diverse team of over 500 professionals representing 31 nationalities.
