Customer Success Intern

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Detroit, MI
Hybrid
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace delivers answers and intelligent automation from data.
The Role

Company Description
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace® to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.
Job Description
We are looking for a Business Student with junior or senior level standing to join us this summer on our Dynatrace ONE team. This is a full-time, paid internship.
Responsibilities:

  • Collaborate with senior members of the team on customer success and renewal activities for Dynatrace customers
  • Contribute to any existing and/or future project initiatives
  • Analyze and research certain dynamics of our existing customer base to help discover existing trends
  • Support the Customer Success team by identifying different challenges and researching solutions
  • Work with members of the team to help create customer outreach campaigns that will drive further adoption of the Dynatrace platform
  • Review existing processes with the goal of helping to improve where possible


The Customer Success Intern will partner with Customer Success Managers, Leadership, and other Dynatrace ONE team members and will gain hands-on industry experience in the field of Software and Customer Success.
Qualifications
Required:

  • Education: Currently working towards a bachelor's degree in Business or a related field
  • Local to Denver or Detroit and able to come to the office 3 days a week.


Preferred:

  • Work experience: 0-1 Years.
  • Considering a career in the business side of software and technology
  • Ability to identify different challenges and think creatively to work towards a solution
  • Strong analytical skills
  • Familiar with one or more of the following technologies:Microsoft Excel, Microsoft Sharepoint
  • Familiarity with different cloud technologies and Software as a Service (SaaS)
  • Passionate about learning new solutions and technology
  • Strong written and verbal communication skills.
  • Ability to work individually and in a team environment.


Additional Information

  • Hourly pay rate: $25/hour
  • June 10th - August 16th
  • Denver, CO or Detroit, MI / Hybrid Work Model
  • All your information will be kept confidential according to EEO guidelines.
    Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.
    Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.


All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
Hannah Fleming
Kristen Armata
Steve Pace
John Rocker
The Company
HQ: Waltham , MA
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: 2 days a week
HQWaltham, MA
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