We are looking for a Customer Success Intern to support our Customer Success team in managing retail eCommerce partners across the UK. The role focuses on monitoring retailer performance, analysing data, identifying growth opportunities, and strengthening long-term partnerships. You will collaborate with cross-functional teams, contribute to strategic initiatives, and support process improvements to drive customer success and business growth.
Your responsibilities will include:
- Support the Customer Success team in managing a portfolio of retail eCommerce partners across the UK.
- Monitor and analyse retailer performance metrics, identify trends, and provide actionable insights to support business growth.
- Assist in preparing business reviews, performance reports, and customer presentations.
- Identify opportunities to improve retailer satisfaction, engagement, and long-term partnership success.
- Collaborate with Analytics, Demand, Product, and Technical teams to support the successful execution of customer initiatives.
- Contribute to strategic discussions on retailer growth, the adoption of new solutions, and revenue opportunities.
- Support opportunity tracking and sales pipeline forecasting using tools such as Salesforce.
- Conduct market research and competitive analysis to identify industry trends and inform customer success strategies.
- Contribute to process improvement projects, documentation, and initiatives that enhance operational efficiency and best practices.
- Bachelor's or Master's degree
- Available for a full-time, 6 months internship based in London
- Strong analytical mindset with the ability to interpret data and derive meaningful business insights
- Organisational skills with strong attention to detail and the ability to manage multiple priorities
- Interested in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
- Comfortable working with cross-functional teams in a fast-paced and international environment
- Enjoys working with people to drive the best possible outcome for the business and the client
- Practical experience in B2B sales, SDR activity and demand generation within a leading AdTech business.
- Exposure to retail media, digital advertising and the commercial relationships between agencies, brands and retailers.
- Hands-on experience with prospecting techniques, sales technology, campaign execution and CRM management.
- The opportunity to work alongside experienced commercial leaders and contribute directly to pipeline development and business growth.
- A supportive, collaborative environment where your ideas, initiative and contribution will make a difference.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Skills Required
- Bachelor's or Master's degree
- Availability for a full-time, six-month internship based in London
- Strong analytical mindset and ability to interpret data and derive business insights
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities
- Interest in Customer Success, Account Management, Retail Media, eCommerce, Digital Advertising, or AdTech
- Comfort working with cross-functional teams in a fast-paced, international environment
- Ability to work collaboratively with people to achieve business and client outcomes
Criteo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Criteo and has not been reviewed or approved by Criteo.
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Healthcare Strength — Health insurance and wellness/mental-health support are described as strong parts of the package, with high reported satisfaction for medical, dental, and vision coverage. Feedback suggests these offerings contribute meaningfully to overall benefits satisfaction.
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Retirement Support — A 401(k) with company match is highlighted positively, with mentions of a 3%–5% match being common in recent reports. Feedback suggests the retirement program is a valued component of total rewards.
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Leave & Time Off Breadth — Paid vacation, volunteer time off, and additional summer days are emphasized, and time flexibility is repeatedly praised. Feedback suggests this breadth supports work-life balance perceptions.
Criteo Insights
What We Do
Criteo is a global technology company that powers the world’s marketers and media owners with trusted and impactful advertising through our world-leading Commerce Media Platform, a suite of products that activates the world’s largest set of commerce data to drive better commerce outcomes. We help thousands of brands, publishers, and retailers reach and monetize audiences and are committed to supporting a fair and open internet that enables discovery, innovation, and choice.
