The Role
Own enterprise and high-value customer relationships to drive onboarding, adoption, renewals, upsell, and retention. Monitor usage and success metrics, identify at-risk accounts, deliver training, and coordinate with Product, Sales, and Support to improve customer outcomes and influence product roadmap.
Summary Generated by Built In
About Edmingle:
Edmingle is a leading SaaS platform that enables educators, training companies, and learning
businesses to build, manage, and scale their online learning operations — all under their own brand.
With 600+ customers across 20+ countries, Edmingle is trusted by some of the most renowned and
fast-growing EdTech organizations to deliver impactful, scalable, and data-driven learning
experiences.
Our platform empowers teams to launch and manage online academies, automate operations, enhance
learner engagement, and measure performance through advanced analytics — all within a single,
unified system.
As a rapidly growing global company, Edmingle is driven by a strong commitment to innovation,
customer success, and excellence in learning technology.
About the Role:
We’re looking for a proactive and customer-obsessed individual to join our Customer Success team.
As a Customer Success Executive, you will be responsible for ensuring our enterprise and high-
value customers derive continuous value from our SaaS platform. You will act as the strategic link
between our customers and internal teams — helping them adopt the platform, achieve measurable
outcomes, and grow their business with us.
Requirements
Key Responsibilities:
● Build and nurture trusted relationships with assigned customers to ensure long-term retention
and satisfaction.
● Act as the First Point of Contact (FPOC) for enterprise and key accounts, addressing their
needs and challenges effectively.
Lead customer onboarding, education, and platform adoption through product
walkthroughs, training sessions, and proactive engagement.
● Monitor product usage and identify opportunities for upsell, cross-sell, and feature adoption
to drive revenue growth.
● Ensure smooth and timely renewals by reinforcing product value and ROI.
● Identify at-risk accounts early and take strategic actions to reduce churn and enhance
account health.
● Collaborate closely with Product, Sales, and Support teams to convey customer feedback and
influence product roadmap decisions.
● Track and report key success metrics such as adoption rates, MRR/ARR growth, and
customer health scores.
What We’re Looking For:
● Excellent communication skills – you can translate complex workflows and product
capabilities into simple, outcome-driven conversations.
● A sales-driven mindset – you recognize opportunities to expand customer relationships
while focusing on value creation.
● Strong problem-solving skills with a data-driven and empathetic approach to customer
management.
● Passion for technology, SaaS products, and helping customers succeed.
Benefits
Benefits of Working with Edmingle:
● Competitive salary and performance bonuses.
● Health Insurance of the Employee and spouse/parents
● Flexible work hours.
● A supportive and creative work environment.
● Opportunities for professional growth and advancement.
● Access to the latest tools and technology.
● Regular team events and cultural activities.
Skills Required
- Build and maintain trusted relationships with enterprise customers
- Act as first point of contact for assigned key accounts
- Lead customer onboarding, product walkthroughs, and training sessions
- Monitor product usage and identify upsell and cross-sell opportunities
- Manage renewals and demonstrate product value/ROI to customers
- Identify and remediate at-risk accounts to reduce churn
- Collaborate with Product, Sales, and Support to relay customer feedback
- Track and report customer success metrics (adoption, MRR/ARR growth, health scores)
- Excellent communication skills, able to translate complex workflows into clear outcomes
- Sales-driven mindset with focus on value creation
- Strong problem-solving skills with a data-driven and empathetic approach
- Passion for technology and SaaS products
Am I A Good Fit?
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The Company
What We Do
Edmingle is an AI-powered Learning Management System (LMS) and training operations platform designed to help educators and businesses digitize courses and scale their training programs. It provides a white-labeled ecosystem for course delivery, learner engagement, and operational automation, featuring robust analytics to track performance. The platform supports both hybrid and fully online delivery models for ed-tech academies and professional training organizations.
