OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
Customer Success Engineer – Enhanced with Mobile Expertise
As a Customer Success Engineer (CSE) at OneTrust, you’ll help customers overcome product-related challenges through high-quality, focused “Ask the Expert” sessions. These 1–2 hour engagements offer hands-on troubleshooting, guidance, and configuration support across web and mobile platforms.
Key Responsibilities
- Deliver 1:1 sessions to resolve issues, clarify product behavior, and answer “how-to” questions, including for mobile applications and SDKs.
- Translate customer challenges into actionable guidance, with a focus on both desktop and mobile environments.
- Maintain professionalism under pressure, especially with frustrated or time-sensitive customers.
- Build trusted relationships through empathy, product knowledge, and clear communication.
- Collaborate with CSAs, Support, Product, and Enablement teams to improve processes and address mobile-specific use cases.
- Create scalable enablement assets (e.g., articles, blog posts, tutorials), including mobile troubleshooting guides and best practices.
Preferred Background
- Experience as a OneTrust Implementation Consultant or Support Engineer.
- Alternatively, expertise in comparable platforms (e.g., GRC, privacy, data governance), especially those with mobile components.
- Proven ability to ramp up quickly if not familiar with OneTrust.
Qualifications
- Experience in technical customer-facing roles: Customer Success, Support Engineering, Professional Services, or Solutions Consulting.
- Familiarity with cloud-based platforms and enterprise SaaS workflows, including mobile app deployment and management.
- Strong troubleshooting and communication skills, with the ability to support mobile SDK integration, app configuration, and mobile-specific issues.
- Experience with Android Studio and/or Xcode, including debugging and app configuration.
- Basic knowledge of either Java, Kotlin, Swift, or Objective-C in the context of mobile development.
- Understanding of API principles, including RESTful services and authentication flows.
- High emotional intelligence and empathy.
- Ability to multitask and collaborate cross-functionally.
Growth Path
This role is a stepping stone toward strategic roles like Customer Success Architect (CSA), with opportunities to specialize in mobile enablement and architecture.
We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
BenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
ResourcesCheck out the following to learn more about OneTrust and its people:
- OneTrust Careers on YouTube
- @LifeatOneTrust on Instagram
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].
Our Commitment to YouWhen you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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What We Do
OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
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