Job Role: Customer Success Engineer
Job Description:
- Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution.
- Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations.
- Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues.
- Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution.
- Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools.
- This role is primarily for the US timezones.
Skills Required
- Excellent communication skills.
- Ability to write concisely with clarity.
- Ability to work in a 24/7 work environment.
- Orientation to technology in general, specifically web technologies API, HTML, CSS, JSON, SQL, and JavaScript.
- Be a team player who can work seamlessly across various teams to achieve a common goal.
- Excellent customer advocacy and consultative skills.
- Strong multitasking and prioritization abilities.
- At least 3 plus years of experience as an individual contributor in a customer success or a technical support role.
- Should have worked previously in US time zones for at least one year.
About Zeta Global
Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry’s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.
Our technology runs on the Zeta Marketing Platform, which powers ‘end to end’ marketing programs for some of the world’s leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.
Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm
https://www.prnewswire.com/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc-300945353.html
https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-cross-channel-campaign-management-reports-by-independent-research-firm-300938241.html
Top Skills
What the Team is Saying
What We Do
Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow and retain customers more efficiently.
Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs.
Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.
Why Work With Us
Zeta is deeply committed to enriching our people’s wellbeing and growth throughout their career journeys. Our autonomous environment gives our teammates the freedom and space to grow, be creative, and come up with innovative solutions to reinvent consumer experiences and impact brand growth.
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Zeta Global Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
