Customer Success Engineer

We are looking for a highly motivated and technically skilled professional to join our team as a Customer Success Engineer remotely from India. In this role, you will guide customers through the entire lifecycle—from pre-sales to post-sales—ensuring they achieve maximum value from our products.

What will you work on:

• Pre-Sales Support:

  • Collaborate with sales teams to develop tailored proposals, technical presentations, and product demonstrations for potential customers.

  • Address technical questions and assist in responses to RFPs/RFIs, ensuring accuracy and alignment with customer requirements.

  • Leverage deep knowledge of our software to showcase benefits to various technical and business audiences.

• Customer Success Management:

  • Manage a portfolio of enterprise customers in the APAC region, overseeing onboarding, quarterly check-ins, and contract renewals.

  • Work closely with engineering and support teams to resolve technical issues and streamline the customer journey.

  • Monitor customer health, solicit feedback, and implement strategies to prevent churn and encourage expansion.

Qualifications:

• 2-4 years of experience in sales engineering, technical support, customer success, or related roles.

• Strong understanding of software development, customer engagement technologies, and cloud-based solutions.

• Excellent communication skills, capable of translating complex technical concepts for various stakeholders.

• Familiarity with Salesforce, API solutions, and customer success management tools.

• Willingness to travel within the APAC region and work in a fast-paced, dynamic environment.

Our tech stack 

At Stream, we use a wide collection of technologies to offer highly optimized and available features to our customers. Here is a shortlist of the technology that we currently use:

• Go, gRPC, RocksDB, Python

• Postgresql, RabbitMQ

• AWS, Puppet, CloudFormation

• Grafana, Graphite, ELK, Jaeger

• Redis, Memcached

Why join Stream?

• History of success. From Amsterdam to Boulder and Techstars in-between, Stream has raised over $58.25M to build the best Chat Messaging & Activity Feed infrastructure available, with best-in-class support.

• Freedom and endless growth opportunities. As a rapidly growing startup (since 2020 we have gone from 30 to 150 employees), Stream gives you unique personal and professional growth opportunities. The opportunity of true ownership and accountability has a massive impact on your career. These are the things you can rarely experience in huge corporations.

• Be on the front line of progress and innovation. While working with cutting-edge technology, we are passionate about tackling difficult tech problems at scale and creating reusable components for them, empowering engineering teams to ship apps faster, more securely, and with a better user experience.

• They believe in us: Stream is backed by leading VC companies (Felicis Ventures, GGV Capital, 01.Advisors, Techstars, Arthur Ventures), including backers like Dick Costolo (01 Advisors, ex-CEO of Twitter), Olivier Pomel (CEO of Datadog), Tom Preston-Werner (Co-Founder of GitHub), Nicolas Dessaigne (Co-Founder of Algolia), Johnny Boufarhat (Founder and CEO of Hopin).

What we have to offer you

Stream employees enjoy some of the best job benefits in the industry:

• A team of exceptional engineers 

• The chance to work on OSS projects

• A combination of 36 days per year in PTO and public holidays

• Company equity

• Remote work flexibility

• Fitness stipend

• A Macbook Pro provided

• A Learning and Development budget

• The opportunity to attend or present to global conferences and meetups

• The possibility to visit our offices in Boulder, CO and Amsterdam, NL

• Legal employment in your country of residence

Our culture

Stream has a casual social culture, our team is diverse and we all have different backgrounds. Now, Stream is a team of over 140+ peers from over 35 countries across the globe.

We value transparency, aim for excellence, and support each other on our way to new victories.

Our team consists of the strongest talents all over the world, which makes Stream a great place to learn and improve your skills.

When it comes to software engineering jobs, our culture is oriented towards ownership and quality: our goal is to deliver stable software.

If you are interested in becoming a part of what we do, apply for this vacancy now!

Equal opportunity employer statement: Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Note for external recruiters: We currently have this role covered and do not accept unsolicited agency resumes. We are not responsible for any fees related to unsolicited resumes.