We're looking for a Customer Success Engineer to own enterprise customer accounts end-to-end, driving adoption, demonstrating product value, and delivering tangible security outcomes. This role blends account management with technical delivery: ensuring smooth deployments, operational readiness, and long-term success. Ideal candidates have a strong technical foundation, experience with identity solutions, infrastructure, and API-driven environments, and thrive in early-stage companies. You'll partner with customers, engineers, and product teams to turn business requirements into successful implementations.
What you’ll do:
- Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value.
- Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture.
- Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value.
- Manage renewals and reduce churn through proactive engagement.
- Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed).
- Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions.
- Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes.
- Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.
What you’ll bring:
- Proven experience in a technical, customer-facing role, ideally at an early-stage startup in IAM or cybersecurity.
- Strong problem-solving skills with a customer-first mentality and a passion for delivering exceptional service and ensuring long-term success.
- Strong understanding of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS).
- Proficiency with APIs and scripting tools like Python, with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments.
- Strong ability to define and implement success metrics to measure customer engagement and retention.
- Experience working with cross-functional teams to align customer success efforts with sales, product, and executive leadership.
- A proactive and adaptable approach, with the ability to scale the Customer Success function as Linx grows.
Skills Required
- Proven experience in a technical, customer-facing role
- Experience at an early-stage startup or in IAM/cybersecurity
- Strong understanding of IAM technologies and protocols (Okta, Ping, ForgeRock, SAML, OAuth, SCIM)
- Experience with cloud platforms (SaaS, PaaS, IaaS)
- Proficiency with APIs and scripting tools such as Python
- Ability to define and implement success metrics for adoption and retention
- Experience working with cross-functional teams (Sales, Product, Engineering, Executive)
- Proactive, adaptable approach with ability to scale Customer Success functions
What We Do
The Linx Identity Security platform enables identity, security, and IT ops teams to finally control the whole identity lifecycle. A radical departure from legacy identity security solutions, Linx untangles the complex, ever-evolving web of identity security. Integrating smoothly with your IAM stack, Linx pulls together all your organization’s identity data—organizing it neatly to reveal the hidden links between your employees, their digital identities, and the apps, software, platforms, and programs they have access to. Enabling you to continuously reduce your identity attack surface and swiftly close gaps in compliance
